Patient Flow Facilitator (Virtual Ward)

Compton Care

4d

About The Position

Compton Care is seeking a proactive and organised Patient Flow Facilitator to support safe, timely and person-centred transfers of care across its Community and Virtual Ward services. The role works closely with patients, families, acute hospital wards, community teams, social care and other system partners to help people receive appropriate care in the right place and avoid unnecessary delays.

The postholder will be visible and responsive across acute ward areas, building relationships with NHS colleagues and wider partners to identify patients who may benefit from Compton Care support, remove discharge barriers and maintain effective flow. They will work with multidisciplinary teams, attend board rounds or discharge discussions where required, gather accurate information, escalate delays appropriately and support clear communication with patients and those important to them.

The role contributes to safe and effective transitions of care, fewer avoidable delays, improved patient experience and stronger partnership working between Compton Care and NHS and social care colleagues. Regular presence in acute hospital wards and community settings is required, so access to transport and the ability to travel across the local health and care system are essential.

Requirements

• Experience in health or social care.
• Understanding of discharge planning, patient flow or care coordination.
• Excellent communication and organisational skills.
• Ability to manage competing priorities.
• Confidence working across organisational boundaries and directly with multidisciplinary teams.
• Compassionate, confident and solution-focused approach.
• Access to transport and ability to travel across the local health and care system.

Responsibilities

• Support safe, timely and person-centred transfers of care across Community and Virtual Ward services.
• Work with patients, families, acute hospital wards, community teams, social care and other system partners.
• Build relationships with NHS colleagues and wider partners in acute ward areas.
• Identify patients who may benefit from Compton Care support.
• Help remove barriers to discharge and maintain effective patient flow.
• Work directly with multidisciplinary teams and attend board rounds or discharge discussions where required.
• Gather accurate information and escalate delays appropriately.
• Support clear communication with patients and those important to them.
• Travel across the local health and care system and be present in acute hospital wards and community settings.

Benefits

• Generous annual leave entitlement increasing with long service.
• Contributory pension scheme with salary sacrifice or transfer of NHS pension for those in patient-facing roles.
• Death in service benefit at two times salary for those not in an NHS pension scheme.
• Employee assistance programme and 24/7 GP access.
• Blue Light card accreditation and access to a discount platform.
• Career progression and development opportunities.
• Free onsite car parking at Compton Hall.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed