Virtual Patient Companion

Cleveland Clinic

2d

About The Position

The Virtual Patient Companion provides continuous remote observation of patients across the Cleveland Clinic enterprise from a centralized monitoring location. Using a telemonitoring system, the companion observes multiple patients—up to 15–20 at a time—to help ensure safety and prevent at-risk behaviors. The first response is to verbally redirect patients as needed and promptly alert nursing staff through the alarm system or Vocera communication when intervention is required. The role requires strong attention to detail, effective communication, and adherence to patient confidentiality and hospital policies.

The caregiver works a day/night rotation: 6:30 a.m.–7:00 p.m. and 6:30 p.m.–7:00 a.m. Caregivers collaborate with patients, nursing staff, management, and peers, and participate in shift handoffs to support continuous observation.

Requirements

• High school diploma or GED.
• General knowledge of hospital settings.
• Ability to monitor up to 15 patients on one screen at a time and prioritize simultaneous situations.
• Ability to communicate effectively with patients using a microphone and headset.
• Ability to communicate with hospital staff and respond quickly to patient behavioral changes.
• Ability to use discretion and courtesy when working with patients, visitors, and staff.
• Basic computer operation skills.
• Basic Microsoft Windows experience.

Nice To Haves

• Previous experience in a hospital environment.
• Previous clinical experience.
• Previous direct patient care experience.
• Nurse Assistant or Medical Assistant certification.

Responsibilities

• Comply with corporate and departmental policies, procedures, objectives, quality assurance methods, and safety codes.
• Comply with licensing, regulatory, and accrediting agency provisions as required.
• Communicate professionally with patients, customers, and coworkers.
• Cooperate with management and peers to promote teamwork and collaboration.
• Use the NAME TeleSitter Solution software proficiently.
• Maintain visual observation of assigned patients.
• Verbally redirect patients using a digital two-way audio device in patient rooms.
• Immediately summon nursing staff when a patient requires assistance.
• Participate in handoffs of pertinent patient information and behavior at the start and end of shift assignments.
• Arrange meal breaks and inform staff before leaving the monitoring station so relief can maintain constant observation.
• Provide patients with explanations as necessary without counseling or offering opinions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED