Patient Experience Specialist I (Front Desk)
About The Position
AVP•SEES Group is hiring a reliable, detail-oriented Patient Experience Specialist I to work at an eye clinic. The role supports a positive patient experience by welcoming patients, managing calls, and handling check-ins and check-outs. It requires computer literacy, typing proficiency, empathy, and a patient-service orientation. The position includes registering patients, maintaining accurate records, verifying personal and insurance information, scheduling and rescheduling appointments and procedures, processing medical-record requests and payments, and reconciling cash reports and collected funds. The role also requires compliance with HIPAA, OSHA, and company policies, as well as annual compliance training. Background and drug screening may apply based on position and location; drug screening is specified for Ambulatory Surgery Centers.
Requirements
- Strong communication and positive interpersonal skills.
- Empathetic personality and attention to patient needs.
- Strong organizational skills, attention to detail, and ability to prioritize tasks.
- Ability to work as a team member and uphold organizational standards and values.
- Demonstrated computer literacy; required.
- Excellent judgment, dependability, and diligence.
- High ethical standards and integrity.
- Accuracy and thoroughness, including monitoring one's own work for quality.
- Patient-service orientation, prompt response to patient needs, and ability to handle difficult or emotional customer situations with tact, empathy, and diplomacy.
- Professionalism, including a positive outlook, pleasant manner, appropriate dress and grooming, keeping commitments, and avoiding office gossip or negativity.
- Ability to cooperate in group situations, support coworkers, resolve conflicts, inspire trust, and treat patients and coworkers with respect.
- High school diploma or GED.
- Willingness to submit to a background check; drug screening applies to Ambulatory Surgery Centers only as specified in the posting.
- Ability to remain stationary for extended periods.
- Frequent use of hands, fingers, and computer equipment.
- Ability to communicate effectively with patients and team members.
- Ability to occasionally lift, carry, push, or pull up to an amount not specified in the posting.
Nice To Haves
- Healthcare and service industry experience.
- Associate degree.
Responsibilities
- Answer incoming calls on a multi-line phone system, respond to inquiries, and make outbound patient calls promptly and courteously.
- Register patients and verify that their records are current and accurate.
- Verify personal and insurance information for services and procedures.
- Schedule appointments and procedures.
- Reschedule missed appointments and cancellations.
- Process medical-record requests.
- Collect and process patient payments.
- Reconcile daily cash reports and monies collected.
- Complete other functions as requested by management.
- Comply with HIPAA, OSHA, and company policies and complete annual compliance training.
Benefits
- Paid training and career development.
- Growth and advancement opportunities.
- Supportive team environment.
- Competitive benefits package.
- Tuition reimbursement opportunities.
- Employee eyewear discounts.
- Referral bonus program.
- Medical, dental, and vision insurance.
- 401(k).
- Paid time off and holidays.
- Life and disability insurance.
- Continuing education support.
- Certification sponsorship.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
