Front Desk Receptionist (Patient Experience Specialist)-Urgent Injury

Iowa Ortho•Johnston, IA

1d•Onsite

About The Position

Iowa Orthopedic Center is seeking a Front Desk Receptionist, also referred to as a Patient Experience Specialist, to support its Urgent Injury clinic in Johnston. The role operates an efficient front desk, provides excellent customer service, and performs secretarial and general procedures associated with routine patient encounters. The specialist maintains positive relationships with patients, family members, visitors, and fellow employees. This is a three-week rotational role: two weeks of 12-hour shifts followed by one week of 10-hour shifts. The employee must be available to work Monday through Saturday by rotation and have reliable daily transportation.

Requirements

Prior face-to-face customer service experience and/or experience in healthcare or a health-related field.
Basic understanding of health insurance and medical billing.
Customer-service orientation and a positive attitude toward serving patients and co-workers.
Ability to add, subtract, multiply, and calculate percentages using a calculator.
Ability to respond to requests from other departments in a timely, positive, and pleasant manner.
Ability to make decisions, take appropriate action, and follow tasks through to completion.
Ability to recognize and analyze the implications of new situations and develop workable solutions to maintain productivity and morale.
Willingness to accept new responsibilities.
Excellent communication skills.
Availability to work Monday through Saturday by rotation.
Reliable daily transportation.

Nice To Haves

Prior experience in a medical office.

Responsibilities

Open the reception area on time, monitor lobby activities, and take action as needed.
Welcome on-site visitors, determine the nature of their business, and announce them to appropriate personnel.
Answer the telephone and greet and direct patients, salespeople, and visitors.
Enter and update information in HST and NextGen based on documentation.
Assist with insurance claim follow-up and billing tasks.
Check in patients by updating demographic and insurance information in the computer and collecting co-pays and account balances.
Operate office equipment proficiently and report malfunctions immediately to a supervisor.
Interact with co-workers, patients, and visitors in a friendly, professional, and courteous manner.
Perform front office duties efficiently and correctly.
Accept changes to front desk procedures with an open mind and a positive attitude.
Model excellent customer service and patient care.
Assist with other duties as assigned.
Attend work regularly.