Patient Experience Coordinator (Kent)

TVG-Medulla, LLC • Kent, WA

25d • $21 - $22

About The Position

TVG-Medulla, LLC is a multi-site healthcare management organization that provides managed services to chiropractic providers and operates clinic brands including Chiro One, MyoCore, and CORE Health Centers. The Patient Experience Coordinator supports patients and clinic operations in a fast-paced, mission-driven chiropractic clinic. The role welcomes and assists patients throughout their visits, helps guide them through exercises and care plans, learns hands-on clinical skills and therapeutic techniques from chiropractors, and coordinates scheduling, records, clinic flow, and events. Paid onboarding and training are provided, and the organization offers continuing education, mentorship, and career growth opportunities.

The schedule is a four-day work week, Monday through Thursday from 8:00 a.m. to 11:30 a.m. and 2:30 p.m. to 8:00 p.m., plus one Friday per month from 7:00 a.m. to 10:00 a.m. Some weekend work is optional. Compensation is $21.00–$22.00 per hour. Team members are expected to follow applicable privacy, confidentiality, ethics, compliance, legal, accreditation, licensing, and organizational requirements; perform related duties and assist with projects as needed; and may need to provide information for a DMV or equivalent background check.

Requirements

• Energetic, outgoing, and able to work as part of a team.
• Clear communicator and compassionate listener.
• Detail-oriented and organized in a busy setting.
• Calm under pressure and able to multitask.
• Interest in wellness, movement, and human connection.
• Willingness to learn; prior experience is not required.
• Ability to provide necessary information for a DMV or equivalent agency background check, if required.

Nice To Haves

• Interest in growing into leadership, clinical training, or patient care roles.
• Experience or interest in ongoing learning and professional development.

Responsibilities

• Greet, support, and encourage patients from check-in through check-out.
• Learn hands-on clinical skills and therapeutic techniques from chiropractors.
• Coach and guide patients through exercises and care plans.
• Schedule appointments, update records, manage clinic flow, and support clinic events.
• Collaborate with the team to create a positive, healing environment.
• Support compliance with organizational policies and Standards of Excellence, including privacy, confidentiality, asset protection, ethics, and applicable laws and regulations.
• Perform other related duties and assist with project completion as needed.

Benefits

• Paid onboarding and training program.
• Continuing education.
• Paid time off (PTO).
• Holiday pay for select company holidays.
• Health insurance.
• Dental insurance.
• Vision insurance.
• Long-term disability coverage.
• Short-term disability coverage.
• 401(k).
• Complimentary chiropractic care.
• Profit-sharing incentive program.
• Career mapping and growth program.
• Ongoing mentorship and leadership development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed