Patient Experience Coordinator

Pinnacle Fertility • Seattle, WA

4d • Onsite

About The Position

The Patient Experience Coordinator supports patients through their fertility journey by guiding them through financial processes and helping them understand their financial obligations. Working with patients and a multidisciplinary team, this role delivers compassionate service and a seamless financial experience. The position is with Pinnacle Fertility - Washington in Seattle, Washington, and is full-time and onsite. The schedule is Monday through Friday, with participation in a rotating weekend and holiday schedule. Fertility experience is not required; training is available for the right candidate. The role also offers an opportunity to contribute to improvements in the patient and clinic experience as Pinnacle Fertility grows.

Requirements

• High school diploma or equivalent required.
• Strong communication, organization, and problem-solving skills.
• A compassionate, patient-focused approach.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and ability to work collaboratively across teams.
• Professionalism and empathy when supporting patients through sensitive situations.
• Curiosity and enthusiasm for learning about fertility and reproductive healthcare.

Nice To Haves

• 1–2 years of experience in customer service, hospitality, healthcare, a medical office, or another patient- or customer-facing environment.
• Proficiency with electronic medical records, scheduling systems, and basic computer applications.
• Fertility experience is not required; training is available.

Responsibilities

• Welcome and check in patients while providing a professional, compassionate experience.
• Verify demographic, insurance, and appointment information.
• Manage incoming calls, patient questions, and appointment scheduling.
• Maintain accurate and confidential patient records in the electronic medical record.
• Process billing information, copays, and patient payments.
• Partner with clinical and administrative teams to support efficient clinic operations.
• Help resolve patient concerns and connect patients with the appropriate team member.
• Maintain an organized and welcoming reception environment.
• Float between Washington clinic locations based on staffing and operational needs.
• Support additional projects and administrative responsibilities as assigned.

Benefits

• Comprehensive healthcare insurance
• Dental insurance
• Life insurance
• Vision insurance
• Generous paid time off
• Paid holidays
• Retirement savings program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED