Patient Experience Coordinator

21st Century Rehab, PC•Jefferson, IA

2d•Onsite

About The Position

21st Century Rehab, PC, a physical therapist-owned practice, is hiring a full-time Patient Experience Coordinator to assist in a busy hospital setting in Jefferson, Iowa. The role provides front-office support and patient assistance, including scheduling, answering questions, helping patients navigate insurance benefits, and maintaining accurate records and productivity information. The coordinator works with patients, visitors, physicians, and healthcare team members, both independently and as part of a team, and may provide vacation coverage at other outpatient locations. The position operates during normal business hours and supports the organization's policies, philosophy, and goals.

Requirements

Strong customer service skills.
Ability to enter information effectively into a variety of computer programs.
Ability to interact effectively with physicians, healthcare team members, individuals, and members of their support systems.
Ability to operate office equipment and programs.
Ability to understand and comply with organizational policies, procedures, and systems.
Ability to work as a team member.
Strong computer skills.
Strong verbal and written communication skills.

Nice To Haves

Front-office experience.
Previous medical experience.
Knowledge of insurance verification.
Knowledge of Google Drive.
College degree.

Responsibilities

Greet patients and visitors and provide courteous, caring, professional assistance.
Answer questions, provide non-medical information, and direct people to the appropriate person or department.
Make, cancel, and reschedule patient appointments and maintain the schedule according to office policy.
Work with insurance carriers to help patients navigate their benefits.
Complete assigned tasks independently and collaboratively as part of a team.
Stay informed about clinic and organizational activities by attending meetings, reading emails, and checking the intranet.
Comply with confidentiality laws.
Track daily, weekly, and monthly productivity accurately and on time.
Perform basic data entry.
Support and uphold the philosophy, objectives, and goals of 21st Century Rehab, PC.
Work during normal business hours and maintain a regular, reliable schedule.
Provide vacation coverage at other outpatient locations as needed.
Perform other duties requested by the Clinic Director to support smooth and effective office operations.