Patient Experience Coordinator
21st Century Rehab, PC•Jefferson, IA
•Onsite
About The Position
21st Century Rehab, PC, a physical therapist-owned practice, is hiring a full-time Patient Experience Coordinator for a busy hospital setting in Jefferson, Iowa. The role provides front-office support and a courteous, professional experience for patients and visitors. Candidates should bring strong customer-service skills, attention to detail, a positive attitude, and the ability to work both independently and as part of a team. Front-office experience is desired; medical experience is a plus.
Requirements
- Strong customer-service skills.
- Ability to enter information effectively into a variety of computer programs.
- Ability to interact effectively with physicians, healthcare team members, individuals, and members of their support systems.
- Strong computer skills.
- Strong verbal and written communication skills.
- Ability to work as a team member.
- Ability to operate office equipment and programs.
- Ability to understand and comply with organizational policies, procedures, and systems.
Nice To Haves
- Front-office experience.
- Previous medical experience.
- Knowledge of insurance verification.
- Knowledge of Google Drive.
- College degree.
Responsibilities
- Greet patients and visitors and provide courteous, caring, and professional assistance.
- Answer questions, provide non-medical information, and direct people to the appropriate person or department.
- Make, cancel, and reschedule patient appointments and maintain the schedule according to office policy.
- Work with insurance carriers to help patients navigate their benefits.
- Complete assigned tasks independently and collaboratively as part of a team.
- Stay informed about clinic and organizational activities by attending meetings, reading emails, and checking the organization’s intranet.
- Comply with confidentiality laws.
- Track daily, weekly, and monthly productivity accurately and on time.
- Perform basic data entry.
- Support and uphold the philosophy, objectives, and goals of 21st Century Rehab, PC.
- Work during normal business hours, maintain a regular and reliable schedule, and provide vacation coverage at other outpatient locations when needed.
- Perform other duties requested by the Clinic Director to support smooth and effective office operations.
Benefits
- Continuing education
- Medical insurance
- Vision insurance
- Dental insurance
- Short- and long-term disability insurance
- Life insurance
- Bonus plan
- Four weeks of paid time off per year
- 401(k) plan with employer match
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
