Patient Experience Associate (Front Desk) - Little Rock Market

Sage Health•North Little Rock, AR

27d

About The Position

The Patient Experience Associate (Front Desk) is the first point of contact for patients arriving at the medical center. The role greets patients, collects information, answers questions, schedules appointments, answers telephone calls, and verifies insurance. It requires a professional demeanor and coordination with center resources and team members to support high-quality service and smooth office operations. This is an evergreen opportunity intended to build a pipeline of qualified candidates for future openings. There may not be an immediate opening; applications will be reviewed as hiring needs arise.

Requirements

Office administrative, receptionist, clerical, or customer service experience in a fast-paced environment with heavy phone volume.
Professional demeanor and communication.
Organization and attention to detail.
Ability to manage competing priorities.
Resourcefulness in problem-solving.
Ability to take responsibility for assigned tasks and follow them through.
Ability to work in a fast-paced environment.
Experience with Microsoft Word, Outlook, and Excel.

Nice To Haves

High school diploma or equivalent.
Experience working with an electronic health record.
Experience processing referral authorizations.
Medical office or hospital patient access registration experience.
Experience working in medically underserved or culturally diverse communities.
Knowledge of medical terminology.
Knowledge of ICD-20 and CPT coding.
Bilingual Spanish and English.

Responsibilities

Greet patients and guests.
Conduct patient check-in and check-out through the Electronic Health Record (EHR).
Help patients complete required paperwork.
Secure patient information and maintain confidential health information.
Schedule and triage appointment requests for urgency according to approved protocols and Sage Health’s Appointment and Scheduling Guidelines.
Make reminder calls for upcoming appointments and monitor daily reminder call logs to reschedule appointments as needed.
Collect copayments according to patients’ health plan requirements.
Complete insurance verification before appointments.
Answer telephone calls and route them to appropriate personnel.
Update current information in the EHR.
Consult a medical assistant or licensed clinician for clinical decision-making when necessary.
Use EHR functionality to take messages and communicate with clinicians.
Scan and index documents into the EHR and ensure necessary documents and lab results are available before patient visits.
Participate in center and market interdisciplinary teams related to patient care plans and outcomes.
Assist coworkers as needed to support smooth office operations and excellent service through teamwork.
Address patient problems and concerns.
Perform other duties as assigned.