Patient Experience Advisor

Logan Health Medical Center • Kalispell, MT

21h

About The Position

Logan Health is seeking a Patient Experience Advisor to help elevate the patient experience and foster a culture of empathy, service, and trust across Logan Health Medical Center. The role serves as a liaison among patients, families, and care teams, ensuring feedback is heard, concerns are addressed, and positive care experiences are recognized. The advisor works with clinical and administrative leaders to improve care quality, communication, and customer service, and supports initiatives that promote responsiveness and service excellence.

The position is scheduled for day shift, eight hours per day, Monday through Friday, 8 AM to 5 PM. Schedules may be adjusted to accommodate the position’s requirements and organizational needs. Logan Health requires pre-employment screening for candidates who receive an offer, including criminal background, reference, drug, health and immunizations, and physical demand screening.

Requirements

• Strong problem-solving and data analysis skills.
• Exceptional verbal and written communication skills, with the ability to engage staff at all levels, patients, and families.
• A calm, empathetic, and diplomatic approach to sensitive and high-stakes situations.
• Strong organizational skills and the ability to manage priorities independently and collaboratively.
• Proficiency in Microsoft Office and the ability to learn new systems.
• Patient Experience Certification, either already obtained or to be obtained within two years of hire.

Nice To Haves

• Bachelor’s degree in a related field.
• At least three years of healthcare experience.
• Patient Experience Certification is preferred.

Responsibilities

• Resolve patient concerns and recognize compliments across Logan Health Medical Center.
• Collaborate with clinical and administrative leaders to enhance the patient experience.
• Monitor and analyze patient feedback, including surveys and grievances, to identify trends and recommend improvements.
• Facilitate patient and family engagement through meetings and advisory councils.
• Prepare and deliver monthly and quarterly reports on patient experience metrics, outcomes, and service recovery.
• Support leadership training initiatives that foster empathy, responsiveness, and excellence.
• Help develop and implement strategies to improve care quality, communication, and customer service.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed