Patient Experience Advisor

Logan Health • Kalispell, MT

1d

About The Position

Logan Health is seeking a Patient Experience Advisor to serve as a liaison between patients, families, and care teams at Logan Health Medical Center. The role focuses on hearing and addressing patient feedback, resolving concerns, recognizing positive experiences, and advancing a culture of empathy, service, and trust. The advisor works with clinical and administrative leaders to improve care quality, communication, and customer service, and supports organizational strategies and training initiatives that foster service excellence.

The position is scheduled for a day shift, Monday through Friday, 8 AM to 5 PM. Logan Health operates 24 hours a day, seven days a week, and schedules may be adjusted to meet position and organizational needs. Employment offers are contingent on pre-employment screening, including criminal background, reference, drug, health and immunization, and physical-demand reviews or screenings.

Requirements

• Strong problem-solving and data analysis skills.
• Exceptional verbal and written communication skills, including the ability to engage staff at all levels, patients, and families.
• A calm, empathetic, and diplomatic approach to sensitive and high-stakes situations.
• Organizational strength and ability to manage priorities independently and as part of a collaborative team.
• Proficiency in Microsoft Office and ability to learn new systems with ease.

Nice To Haves

• Bachelor’s degree in a related field and/or at least three years of healthcare experience.
• Patient Experience Certification, preferred or to be obtained within two years of hire.

Responsibilities

• Serve as the voice of the patient by resolving concerns and recognizing compliments across Logan Health Medical Center.
• Collaborate with clinical and administrative leaders to enhance the patient experience.
• Monitor and analyze patient feedback data, including surveys and grievances, to identify trends and recommend improvements.
• Facilitate patient and family engagement through meetings and advisory councils.
• Prepare and deliver monthly and quarterly reports on patient experience metrics, outcomes, and service recovery.
• Support leadership with training initiatives that foster empathy, responsiveness, and excellence.
• Help shape and implement strategies to improve care quality, communication, and customer service.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed