Patient Coordinator (Medical Receptionist)

Confluent Health•Brookfield, CT

68d

About The Position

At Confluent Health and its affiliated brands, Patient Coordinators (also referred to as Care Coordinators) are central to the patient experience. They are often the first voice patients hear and the first face they see, setting an organized, warm, and professional tone from the initial call through each visit. This is a fast-paced, multitasking role where each day varies, and organization, follow-through, and ownership directly affect patients and the clinical team. The role includes front desk operations and patient communication, coordinating referrals and appointments, supporting patient flow, collecting payments, and protecting patient privacy. No prior medical experience is required. The company provides training in EMR navigation, insurance fundamentals, scheduling workflows, and phone etiquette, along with structured onboarding and ongoing clinic leadership support. Front desk team members may advance into clinic management, operations, and leadership roles.

Requirements

High school diploma or GED.
At least one year of experience in a customer-facing or patient-facing role, such as retail, hospitality, call center, medical reception, or another setting involving regular public interaction in person or over the phone.
Ability to manage multiple tasks while staying organized and detail-oriented.
Confidence and comfort communicating by phone, including handling incoming calls patiently and professionally.
Basic computer proficiency, including learning new systems, navigating scheduling software, sending emails, and working in spreadsheets.

Responsibilities

Create a welcoming, professional first impression for patients, visitors, and referral sources.
Handle front desk operations, including patient check-in and check-out, scheduling, insurance verification and authorization, and phone calls.
Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps.
Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits.
Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed.
Protect patient privacy and uphold HIPAA standards in front desk interactions and documentation.