Patient Coordinator at Hunter Oral & Implant Surgery
About The Position
Hunter Oral & Implant Surgery is seeking a friendly, organized, and motivated Patient Coordinator to support its established oral surgery team. The practice provides oral and maxillofacial surgical care, including dental implants, wisdom teeth removal, and tooth extractions. The Patient Coordinator helps create a welcoming, professional patient experience from the first phone call through completion of treatment and supports efficient front-office operations. The role works closely with doctors and clinical team members to coordinate appointments, help patients understand treatment and financial information, and guide them through their oral surgery journey. The successful candidate is patient-focused, compassionate, organized, detail-oriented, and comfortable managing multiple priorities in a fast-paced environment.
Requirements
- Strong computer skills and ability to learn practice management systems.
- Excellent communication and customer service skills.
- Strong organizational skills and attention to detail.
- Ability to multitask and prioritize responsibilities in a fast-paced environment.
- Comfort discussing financial information and treatment-related questions with patients.
- Compassionate, professional, and patient-focused approach.
- Dependable, adaptable, and team-oriented attitude.
Nice To Haves
- Previous dental or medical front-office experience.
- Oral surgery or specialty dental experience.
- Experience with dental or medical insurance verification and billing.
- Familiarity with treatment estimates, patient financial arrangements, and payment collection.
Responsibilities
- Welcome patients and families and create a friendly, professional, and comfortable environment.
- Manage incoming phone calls, appointment scheduling, and patient inquiries.
- Coordinate consultations, surgical appointments, and follow-up visits.
- Communicate with referring dental offices and help coordinate patient referrals.
- Verify dental and medical insurance benefits and assist with insurance-related questions.
- Review treatment estimates, financial arrangements, and payment expectations with patients.
- Collect patient payments, copayments, and outstanding balances.
- Help patients understand financing options and financial policies.
- Maintain accurate patient records, medical histories, and electronic documentation.
- Communicate with clinical team members to support efficient patient flow and surgical scheduling.
- Provide appointment reminders and necessary pre- and post-operative information as directed.
- Address patient questions and concerns with compassion, professionalism, and attention to detail.
- Maintain an organized and welcoming front office.
- Perform other duties and responsibilities as assigned by management.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- Paid holidays
- Paid time off
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
