Patient Coordinator

Oral Surgery Partners • Rochester, NY

8d

About The Position

The Patient Coordinator is a key member of the Rochester Oral Surgery healthcare team, responsible for smooth patient flow and coordination. The role combines direct patient interaction, administrative support, and collaboration with clinical staff to deliver patient care and service. Duties include welcoming patients; assisting with check-in and check-out; answering inquiries; scheduling and confirming appointments; maintaining patient records; coordinating referrals, tests, and follow-ups; verifying insurance and handling prior authorizations; managing billing and payments; and preparing patient documentation. The coordinator serves as a liaison among patients, providers, and staff, supports communication about care plans, maintains professional customer service, and addresses or escalates complaints as needed. The role requires compliance with healthcare regulations and privacy laws, including HIPAA, and protection of confidential patient information. Other duties may be assigned by the practice administrator.

Requirements

• High school diploma or equivalent.
• Proficiency with electronic health record (EHR) systems and other office software.
• Knowledge of relevant healthcare regulations and compliance requirements.
• Strong organizational skills and ability to manage multiple tasks concurrently.
• Excellent interpersonal and communication skills and a patient-centered approach.
• Approachable, professional demeanor.
• Detail-oriented and thorough task execution.
• Ability to work well under pressure in a fast-paced environment.
• Team player with strong collaboration skills.

Nice To Haves

• Previous experience in a healthcare setting, particularly in patient coordination or administrative roles, is highly desirable.

Responsibilities

• Greet and welcome patients upon arrival and assist with check-in and check-out.
• Provide information about clinic policies, procedures, and services.
• Answer patient phone calls and address inquiries promptly and professionally.
• Schedule and confirm appointments, optimize appointment utilization, and follow up with patients who need to reschedule.
• Maintain and update patient records in the electronic health record (EHR) system.
• Coordinate referrals, diagnostic tests, and follow-up appointments.
• Verify patient insurance information and manage prior authorization processes.
• Handle billing and payments, including collecting co-pays and outstanding balances.
• Prepare and manage patient forms and documentation.
• Serve as a liaison between patients, healthcare providers, and other staff members.
• Communicate with clinical staff to help ensure patient needs are met and facilitate communication about care plans and instructions.
• Maintain a high standard of customer service and professionalism; address patient complaints and escalate issues to management when necessary.
• Help create a positive and supportive environment for patients and their families.
• Follow healthcare regulations and privacy laws, including HIPAA, protect patient confidentiality, and comply with clinic policies and procedures.
• Perform other duties as assigned by the practice administrator.

Benefits

• Medical, dental, and vision insurance plans for full-time employees; two of the three medical plans include Health Savings Account (HSA) eligibility.
• Company-paid life, AD&D, and long-term disability coverage.
• Voluntary life and AD&D insurance for employees and family members.
• Voluntary short-term disability insurance.
• Dependent Care Flexible Spending Account (FSA).
• 401(k) available beginning with the first paycheck.
• Employer 401(k) contribution and profit sharing after six months of employment.
• Paid time off (PTO) and eight paid holidays for full-time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED