Patient Coordinator

Oral Surgery Partners • Syracuse, NY

11d • $23 - $25

About The Position

The Patient Coordinator is a key member of the healthcare team, responsible for ensuring smooth and efficient patient flow and coordination within an oral and maxillofacial surgery practice. The role combines direct patient interaction, administrative support, and collaboration with clinical staff to deliver excellent patient care and service.

The position is with Dr. David Thurber, D.D.S Oral & Maxillofacial Surgery in East Syracuse, New York. Listed office hours are Monday through Thursday, 8:00 a.m. to 4:30 p.m.; Friday, 8:00 a.m. to 12:00 p.m.; and Saturday by appointment. Working hours vary according to office needs. The pay range is $23.00–$25.00.

The Patient Coordinator greets and assists patients, manages appointment scheduling and communications, maintains electronic records and documentation, coordinates referrals and follow-up care, verifies insurance, supports billing and payments, and helps ensure compliance with healthcare regulations and privacy requirements. The coordinator also serves as a liaison among patients, providers, and staff, addresses concerns professionally, and helps create a positive environment for patients and families.

Requirements

• High school diploma or equivalent.
• Proficiency in electronic health record (EHR) systems and other office software.
• Knowledge of relevant healthcare regulations and compliance requirements.
• Strong organizational skills and the ability to manage multiple tasks concurrently.
• Excellent interpersonal and communication skills with a patient-centered approach.
• Approachable and professional demeanor.
• Detail-oriented and thorough in task execution.
• Ability to work well under pressure in a fast-paced environment.
• Team player with excellent collaboration skills.

Nice To Haves

• Previous experience in a healthcare setting, particularly in patient coordination or administrative roles, is highly desirable.

Responsibilities

• Greet and welcome patients upon arrival.
• Assist patients with check-in and check-out processes.
• Provide information about clinic policies, procedures, and services.
• Answer patient phone calls and address inquiries promptly and professionally.
• Schedule and confirm appointments to support optimal appointment utilization.
• Monitor schedules for cancellations and follow up with patients who need to reschedule.
• Maintain and update patient records in the electronic health record (EHR) system.
• Coordinate referrals, diagnostic tests, and follow-up appointments.
• Verify patient insurance information and manage prior authorization processes.
• Handle billing and payments, including collecting co-pays and outstanding balances.
• Prepare and manage patient forms and documentation.
• Serve as a liaison between patients, healthcare providers, and other staff members.
• Communicate with clinical staff to ensure patient needs are met.
• Facilitate communication about patient care plans and instructions.
• Maintain a high standard of customer service and professionalism.
• Address patient complaints and escalate issues to management when necessary.
• Help create a positive and supportive environment for patients and their families.
• Adhere to healthcare regulations and privacy laws, including HIPAA, and safeguard patient confidentiality and sensitive information.
• Follow clinic policies and procedures to maintain compliance with healthcare standards.
• Perform other duties as assigned by the practice administrator.

Benefits

• Medical, dental, and vision insurance plans for full-time employees.
• Health Savings Account (HSA) eligibility with two of the three medical plans offered.
• Company-paid life, AD&D, and long-term disability coverage.
• Voluntary life and AD&D insurance for employees and their families.
• Voluntary short-term disability insurance.
• Dependent Care Flexible Spending Account (FSA).
• 401(k) retirement savings beginning with the first paycheck.
• Employer 401(k) contribution and profit sharing after six months of employment.
• PTO and eight paid holidays for full-time employees.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED