Patient Coordinator

Oral Surgery Partners • Syracuse, NY

10d • Onsite

About The Position

The Patient Coordinator is a key member of the healthcare team, responsible for smooth and efficient patient flow and coordination at Dr. David Thurber, D.D.S. Oral & Maxillofacial Surgery in East Syracuse, NY. The role combines direct patient interaction, administrative support, and collaboration with clinical staff to deliver patient care and service. Office hours are Monday through Thursday, 8:00 a.m. to 4:30 p.m., and Friday, 8:00 a.m. to 12:00 p.m.; Saturday appointments are by appointment. Working hours vary according to office needs. The pay range is $23.00–$25.00.

The Patient Coordinator welcomes and assists patients, handles appointment scheduling and follow-up, maintains electronic health records, coordinates referrals and tests, verifies insurance, supports billing and payments, and prepares patient documentation. The position also facilitates communication among patients and staff, provides professional customer service, and follows healthcare compliance and confidentiality requirements, including HIPAA.

Requirements

• High school diploma or equivalency required.
• Previous experience in a healthcare setting, particularly patient coordination or administrative roles, is highly desirable.
• Proficiency with electronic health record (EHR) systems and other office software.
• Knowledge of relevant healthcare regulations and compliance requirements.
• Strong organizational skills and ability to manage multiple tasks concurrently.
• Excellent interpersonal and communication skills with a patient-centered approach.
• Approachable, professional demeanor.
• Detail-oriented and thorough in task execution.
• Ability to work well under pressure in a fast-paced environment.
• Team player with excellent collaboration skills.

Nice To Haves

• Previous experience in a healthcare setting, particularly in patient coordination or administrative roles.

Responsibilities

• Greet and welcome patients; assist with check-in and check-out.
• Explain clinic policies, procedures, and services to patients.
• Answer patient phone calls and respond to inquiries promptly and professionally.
• Schedule and confirm appointments and help optimize appointment utilization.
• Monitor cancellations and follow up with patients who need to reschedule.
• Maintain and update patient records in the electronic health record (EHR) system.
• Coordinate referrals, diagnostic tests, and follow-up appointments.
• Verify insurance information and manage prior authorization processes.
• Handle billing and payments, including collection of co-pays and outstanding balances.
• Prepare and manage patient forms and documentation.
• Serve as a liaison between patients, healthcare providers, and staff.
• Communicate with clinical staff to ensure patient needs are met and facilitate communication about care plans and instructions.
• Maintain professional customer service, address patient complaints, and escalate issues to management when necessary.
• Help create a positive and supportive environment for patients and families.
• Follow healthcare regulations, privacy laws including HIPAA, and clinic policies and procedures; protect patient confidentiality and sensitive information.
• Perform other duties as assigned by the practice administrator.

Benefits

• Medical, dental, and vision insurance plans for full-time employees.
• Two of the three medical plans include Health Savings Account (HSA) eligibility.
• Company-paid life, AD&D, and long-term disability coverage.
• Voluntary life and AD&D insurance for employees and their families.
• Voluntary short-term disability insurance.
• Dependent Care Flexible Spending Account (FSA).
• 401(k) available starting with the first paycheck.
• Employer 401(k) contribution and profit sharing after six months of employment.
• PTO and eight paid holidays for full-time employees.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED