Patient Coordinator

Oral Surgery Partners•Warminster, PA

23d

About The Position

The Patient Coordinator is a key member of the healthcare team, responsible for smooth and efficient patient flow and coordination at Flagship Oral, Facial and Dental Implant Surgery in Warminster, Pennsylvania. The role combines direct patient interaction, administrative support, and collaboration with clinical staff to deliver patient care and service. The coordinator welcomes patients, assists with check-in and check-out, answers calls and inquiries, and schedules and confirms appointments. The role also maintains patient records in the electronic health record system; coordinates referrals, diagnostic tests, and follow-up appointments; verifies insurance and handles prior authorizations; processes billing and payments; and prepares patient documentation. The coordinator serves as a liaison among patients, providers, and staff, supports communication about care plans and instructions, and addresses complaints or escalates them to management when needed. The position requires adherence to healthcare regulations, HIPAA, clinic policies, and confidentiality requirements. Other duties may be assigned by the practice administrator.

Requirements

High school diploma or equivalency.
Proficiency in electronic health record (EHR) systems and other office software.
Strong organizational skills and the ability to manage multiple tasks concurrently.
Excellent interpersonal and communication skills, with a patient-centered approach.
Approachable, professional demeanor.
Detail-oriented and thorough in task execution.
Ability to work well under pressure in a fast-paced environment.
Team player with excellent collaboration skills.
Knowledge of relevant healthcare regulations and compliance requirements.

Nice To Haves

Previous experience in a healthcare setting, particularly in patient coordination or administrative roles, is highly desirable.

Responsibilities

Greet and welcome patients upon arrival.
Assist patients with check-in and check-out processes.
Provide information about clinic policies, procedures, and services.
Answer patient phone calls and address inquiries promptly and professionally.
Schedule and confirm appointments, ensuring optimal appointment utilization.
Monitor schedules for cancellations and follow up with patients who need to reschedule.
Maintain and update patient records in the electronic health record (EHR) system.
Coordinate referrals, diagnostic tests, and follow-up appointments.
Verify patient insurance information and manage prior authorization processes.
Handle billing and payment processes, including collection of co-pays and outstanding balances.
Prepare and manage patient forms and documentation.
Serve as a liaison between patients, healthcare providers, and other staff members.
Communicate with clinical staff to ensure patient needs are met.
Facilitate communication regarding patient care plans and instructions.
Maintain a high standard of customer service and professionalism.
Address patient complaints and escalate issues to management when necessary.
Help create a positive and supportive environment for patients and their families.
Adhere to healthcare regulations and privacy laws, including HIPAA, and ensure the confidentiality and security of sensitive information.
Follow clinic policies and procedures to maintain compliance with healthcare standards.
Perform other duties as assigned by the practice administrator.