Patient Coordinator (Bilingual Korean / English)

Care Advantage Corporate • Annandale, VA

2d

About The Position

The Patient Coordinator is a key member of the Adult Daycare office team, supporting Adult Daycare and Home Care operations. Reporting to the Adult Daycare Director, the role focuses on patient engagement, retention, and care coordination. Korean and English fluency, cultural understanding, and trusted relationships are particularly important to serving the Korean community.

Youngs is a mission-driven home care and adult daycare organization providing one-on-one personal care, companionship, and culturally responsive services. The organization develops personalized care plans for clients transitioning from hospital to home and for seniors seeking engagement through adult daycare. The Patient Coordinator is expected to uphold Youngs’ iCARE values: Integrity, Compassion, Accountability, Respect, and Excellence.

Requirements

• Bilingual proficiency in Korean and English.
• High school diploma or equivalent.
• Proficiency with Microsoft 365 and basic computer systems.
• Ability to work full-time hours.
• Ability to lift up to 20 pounds and perform light physical activity throughout the day.
• Ability to perform essential job functions with or without reasonable accommodation.
• Caring, dependable, and relationship-driven approach.
• Organization and ability to manage multiple priorities.
• Confidence communicating with patients, families, caregivers, and leadership.
• Comfort working in a fast-paced, people-focused environment.
• Willingness to step in wherever needed to support patients and the team.
• Alignment with Integrity, Compassion, Accountability, Respect, and Excellence.

Nice To Haves

• 1–2 years of experience in adult daycare or home care.

Responsibilities

• Serve as the primary point of contact for patient concerns and feedback, resolving issues proactively to improve satisfaction and reduce attrition.
• Track, analyze, and report client retention, attendance, and billable-hours KPIs.
• Monitor daily attendance and identify trends or irregularities.
• Contact, and when appropriate visit, patients who have stopped attending to encourage re-engagement.
• Maintain accurate master attendance logs and meal records.
• Coordinate and assist with snack and lunch preparation.
• Collect, organize, and track required documentation, including TB tests and physical exam records.
• Manage and distribute patient gifts and recognition for attendance, birthdays, and activities.
• Use community relationships, particularly within the Korean community, to support patient care and staffing needs.
• Coordinate with Personal Care Assistants (PCAs) to assist with emergency coverage.
• Temporarily fill shifts when necessary to ensure uninterrupted patient care.
• Support the Home Care Coordinator with recruitment, placement, and staffing fulfillment.
• Track and report home care KPIs, including vacant shifts.
• Uphold company policies, regulatory requirements, and iCARE values.
• Perform additional duties as assigned to support operational excellence.

Benefits

• Meaningful work supporting seniors and families.
• Opportunity to use language skills and cultural connection to strengthen community care.
• Supportive, mission-focused work environment.
• Opportunity to build a career in a values-driven organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED