Patient Coordinator (Bilingual Korean / English)

Care Advantage Inc. Corporate • Annandale, VA

5d

About The Position

The Patient Coordinator is a key member of the Adult Daycare office team and supports both Adult Daycare and Home Care operations. Reporting to the Adult Daycare Director, this role is central to patient engagement, retention, and care coordination. The position is especially impactful within the Korean community, where language fluency, cultural understanding, and trusted relationships are essential to delivering exceptional care.

Youngs is a mission-driven home care and adult daycare organization specializing in one-on-one personal care, companionship, and culturally responsive services. The organization designs personalized care plans for clients transitioning from hospital to home and seniors seeking meaningful engagement through adult daycare. Its goal is to provide peace of mind to families and exceptional care to those served.

The role serves as the primary contact for patient concerns and feedback, monitors attendance and retention, maintains required records, supports meal and activity coordination, and helps address home care staffing needs. The Patient Coordinator is expected to uphold company policies, regulatory requirements, and Youngs’ iCARE values: Integrity, Compassion, Accountability, Respect, and Excellence.

Requirements

• Bilingual fluency in Korean and English.
• High school diploma or equivalent.
• Proficiency with Microsoft 365 and basic computer systems.
• Ability to work full-time hours.
• Ability to lift up to 20 pounds and perform light physical activity throughout the day.
• Ability to perform essential job functions with or without reasonable accommodation.
• Caring, dependable, and relationship-driven approach.
• Organization and ability to manage multiple priorities.
• Confident communication with patients, families, caregivers, and leadership.
• Comfort working in a fast-paced, people-focused environment.
• Willingness to step in wherever needed to support patients and the team.
• Alignment with Integrity, Compassion, Accountability, Respect, and Excellence.

Nice To Haves

• 1–2 years of experience in adult daycare or home care.

Responsibilities

• Serve as the primary point of contact for patient concerns and feedback, resolving issues proactively to improve satisfaction and reduce attrition.
• Track, analyze, and report client retention, attendance, and billable-hours KPIs.
• Monitor daily attendance and identify trends or irregularities.
• Contact and, when appropriate, visit patients who have stopped attending to encourage re-engagement.
• Maintain accurate master attendance logs and meal records.
• Coordinate and assist with snack and lunch preparation.
• Collect, organize, and track required documentation, including TB tests and physical exam records.
• Manage and distribute patient gifts and recognition for attendance, birthdays, and activities.
• Leverage community relationships, particularly within the Korean community, to support patient care and staffing needs.
• Coordinate with Personal Care Assistants (PCAs) to assist with emergency coverage.
• Temporarily fill shifts when necessary to ensure uninterrupted patient care.
• Support the Home Care Coordinator with recruitment, placement, and staffing fulfillment.
• Track and report home care KPIs, including vacant shifts.
• Uphold company policies, regulatory requirements, and iCARE values.
• Perform additional duties as assigned to support operational excellence.

Benefits

• Meaningful work supporting seniors and families.
• Opportunity to use language skills and cultural connections to strengthen community care.
• Values-driven organization guided by iCARE.
• Supportive, mission-focused environment with career-building opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED