Patient Coordinator

Great Expressions Dental Centers • Jacksonville, FL

2d

About The Position

The Patient Coordinator is the first point of contact for patients visiting or calling the dental office. The role provides customer service and administrative support to help ensure the smooth operation of the practice and a positive patient experience. Duties include welcoming patients, scheduling and confirming appointments, maintaining confidential patient records, handling insurance information and payments, responding to inquiries, and coordinating with dental staff.

Requirements

• High school diploma or equivalent.
• Proven experience as a receptionist or in a customer service role, preferably in a dental or healthcare setting.
• Excellent interpersonal and communication skills for interacting with patients, colleagues, and third-party stakeholders.
• Proficiency with dental practice management software and general office applications, such as MS Office, email, and appointment scheduling systems.
• Strong organizational and multitasking abilities to manage multiple priorities in a fast-paced environment.
• Attention to detail and accuracy in maintaining patient records and managing financial transactions.

Nice To Haves

• Additional education or certification in healthcare administration or a related field.
• Knowledge of dental terminology, procedures, and insurance processes.

Responsibilities

• Welcome patients warmly and maintain a professional, courteous manner.
• Ensure the waiting area is comfortable and inviting, and keep the reception area clean and organized.
• Schedule appointments based on patient preferences and staff availability; confirm and remind patients about upcoming appointments.
• Coordinate with dental staff to manage the appointment calendar, patient flow, and scheduling efficiency.
• Collect and update patient information, including personal details and medical history, and maintain records in the practice management system.
• Keep patient records confidential and comply with privacy regulations.
• Verify and update patient insurance information.
• Calculate and collect co-pays, deductibles, and other patient payments.
• Process insurance claims and coordinate with insurance providers about billing inquiries or issues.
• Respond to patient inquiries by phone, email, or in person about dental services, appointment availability, and practice policies.
• Provide patients with instructions about pre-appointment preparations, forms, and paperwork.
• Communicate with dental hygienists, assistants, and dentists about patient arrivals, emergencies, and scheduling changes.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED