Patient Coordinator at Treasure Valley Orthodontics

Specialty Dental Brands•Meridian, ID

About The Position

The Patient Coordinator plays a vital role in ensuring smooth scheduling, preparation, and follow-up for patient appointments. This position supports patients throughout their care experience, coordinates communication between providers and patients, and ensures clinical and administrative needs are met. The role also assists with check-in and check-out, supply monitoring, administrative projects, and coverage during absences or high-volume periods. Team members are expected to uphold the culture outlined in the SDB Handbook, with a focus on core values and additional responsibilities as defined.

Requirements

2–3 years of administrative or front desk experience required.
High school diploma or equivalent required.
Strong organizational and multitasking skills.
Excellent communication and patient service skills.

Nice To Haves

Some college coursework or healthcare-related education.
Previous experience in dental or healthcare scheduling.
Familiarity with dental practice management software such as Dentrix or Eaglesoft.

Responsibilities

Schedule patient appointments accurately, taking provider availability, appointment timing, and operatory needs into account.
Ensure appointments are appropriately spaced and aligned with provider and operatory availability.
Coordinate pre-appointment and follow-up visits as directed by the clinical team.
Contact patients to confirm appointments and provide preparation and follow-up instructions.
Communicate preparation instructions, financial expectations, and appointment timelines clearly.
Address patient questions and concerns professionally and compassionately.
Collect, review, and upload required documentation, including consent forms, medical histories, referrals, and imaging, into patient records.
Assist with verifying referrals and obtaining insurance authorizations before scheduled appointments, as needed.
Maintain the appointment calendar and alert the Office Manager or clinical team to conflicts or changes.
Monitor and reorder supplies as needed to support daily operations.
Assist patients at check-in and check-out when necessary.
Support administrative projects and provide coverage during absences or high-volume periods.
Participate in regular staff meetings and training sessions.
Perform other duties and responsibilities assigned by management.
Uphold the culture outlined in the SDB Handbook, including its core values and additional defined responsibilities.