Shift Manager - IHOP - Treasure Valley Casino
About The Position
The Shift Manager oversees daily operations at IHOP Express at Treasure Valley Casino, coordinating staff and ensuring exceptional service and positive experiences for guests and team members. The role covers front-of-house and back-of-house operations and involves maintaining company standards, supporting team development, managing inventory, resolving guest concerns, and monitoring operational performance. The position requires the ability to obtain Gaming and ABLE licenses and to work varying shifts, including nights, weekends, and holidays. The work involves standing and walking for extended periods in a high-volume environment, lifting and carrying objects weighing up to 50 pounds, and working amid moderate to high noise levels and exposure to a smoky environment.
Requirements
- Must be at least 21 years of age.
- Must be able to obtain a Gaming license.
- Must be able to obtain an ABLE license.
- At least 2 years of supervisory experience in the hospitality, beverage, or food service industry.
- Strong leadership and communication skills.
- Ability to multitask and prioritize effectively in a fast-paced environment.
- Flexibility to work varying shifts, including nights, weekends, and holidays.
- Ability to stand, walk, and work in a high-volume environment for extended periods.
- Ability to lift and carry moderate to heavy objects up to 50 pounds.
Responsibilities
- Supervise and coordinate staff activities during assigned shifts across front-of-house and back-of-house operations.
- Ensure compliance with company policies, procedures, and standards to maintain a safe and welcoming environment.
- Train and mentor team members to uphold service standards and deliver outstanding guest experiences.
- Manage inventory by ordering and receiving supplies and monitoring stock levels.
- Handle guest inquiries, concerns, and complaints professionally and promptly, working to resolve issues to the satisfaction of those involved.
- Monitor performance metrics, including sales and labor costs, and implement strategies to improve efficiency and profitability.
- Maintain a professional appearance by adhering to dress code standards.
Benefits
- 401(k) matching
- Health insurance
- Dental insurance
- Vision insurance
- Basic life insurance
- Life insurance
- Disability insurance
- Employee assistance program
- Paid time off
- Employee appreciation and recognition programs
- Anniversary and birthday programs
- Training, mentorship, and opportunities for professional growth
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
