Shift Manager - IHOP - Treasure Valley Casino

Traditions Hospitality Group•Davis, OK

3d•$15 - $18•Onsite

About The Position

The Shift Manager oversees daily operations at IHOP Express at Treasure Valley Casino, ensuring exceptional service and a positive experience for guests and team members. The role supervises front-of-house and back-of-house staff during assigned shifts, supports a safe and welcoming environment, and helps maintain service standards. The Shift Manager manages inventory, resolves guest concerns, monitors sales and labor costs, and works to improve efficiency and profitability. The position requires flexibility to work varying shifts, including nights, weekends, and holidays, and involves extended periods standing and walking in a high-volume environment, lifting and carrying objects up to 50 pounds, moderate to high noise, and exposure to a smoky environment. The employer offers training, mentorship, and opportunities for professional growth. Benefits include 401(k) matching, health, dental, vision, life and disability insurance, paid time off, and employee assistance and recognition programs.

Requirements

Must be at least 21 years of age.
Must be able to obtain a Gaming license.
Must be able to obtain an ABLE license.
At least 2 years of supervisory experience in the hospitality, beverage, or food service industry.
Strong leadership and communication skills.
Ability to multitask and prioritize effectively in a fast-paced environment.
Flexibility to work varying shifts, including nights, weekends, and holidays.
Maintain a professional appearance in accordance with the establishment’s dress code.

Responsibilities

Supervise and coordinate front-of-house and back-of-house staff during assigned shifts.
Ensure compliance with company policies, procedures, and standards to maintain a safe and welcoming environment.
Train and mentor team members to uphold service standards and deliver outstanding guest experiences.
Manage inventory, including ordering and receiving supplies and monitoring stock levels.
Handle guest inquiries, concerns, and complaints professionally and promptly, aiming to resolve issues satisfactorily.
Monitor performance metrics, including sales and labor costs, and implement strategies to optimize efficiency and profitability.