Patient Coordinator, Office of Clinical Affairs

Boston University•Boston, MA

About The Position

The Patient Coordinator is responsible for daily desk operations that support excellent customer service and well-run clinics for patients and students while meeting educational and fiscal goals. The role aims to make every phase of treatment a positive experience for patients, from the initial phone call through delivery of care and completion. The coordinator supports residents with patient care management issues so they can focus on delivering patient care, and follows the business practices, policies, and procedures established by the Department of Clinical Affairs at the Henry M. Goldman School of Dental Medicine.

Responsibilities

  • Manage daily desk operations to support excellent customer service and well-run clinics.
  • Help ensure clinics meet educational and fiscal goals.
  • Support a positive patient experience from the initial phone call through treatment completion.
  • Assist residents with patient care management issues so they can focus on delivering patient care.
  • Carry out the established business practices, policies, and procedures of the Department of Clinical Affairs.
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