Patient Coordinator (Medical Receptionist)

Confluent Health • New York, NY

33d

About The Position

At Confluent Health and its affiliated brands, the Patient Coordinator (Medical Receptionist) plays a central role in the patient experience as the first point of contact for patients and visitors. The position sets a welcoming, organized, and professional tone from initial calls through patient visits. It is a fast-paced, multitasking role requiring organization, follow-through, and ownership while supporting patients and the clinical team.

The role handles front desk operations, referrals, appointment scheduling, insurance-related tasks, patient payments, and patient communications. No prior medical experience is required; comprehensive training is provided in EMR navigation, insurance fundamentals, scheduling workflows, and phone etiquette, with structured onboarding and ongoing clinic leadership support. The organization also describes growth pathways into clinic management, operations, and leadership.

Requirements

• High school diploma or GED.
• At least one year of experience in a customer-facing or patient-facing role, such as retail, hospitality, a call center, medical reception, or another setting involving regular public interaction in person or by phone.
• Ability to manage multiple tasks while staying organized and detail-oriented.
• Comfort and confidence communicating by phone, including handling incoming calls patiently and professionally.
• Basic computer proficiency, including ability to learn new systems, use scheduling software, send emails, and work in spreadsheets.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Handle front desk operations, including patient check-in and check-out, scheduling, insurance verification and authorization, and phone calls.
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and explaining next steps to patients.
• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits.
• Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed.
• Protect patient privacy and uphold HIPAA standards in front desk interactions and documentation.

Benefits

• Generous paid time off.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Disability benefits.
• 401(k) with a 4% employer match.
• Comprehensive training in EMR navigation, insurance fundamentals, scheduling workflows, and phone etiquette.
• Structured onboarding and ongoing support from clinic leadership.
• Growth pathways into clinic management, operations, and leadership roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED