Patient Coordinator

Oral Surgery Partners • Warminster, PA

22d • Onsite

About The Position

The Patient Coordinator is a key member of the healthcare team at Flagship Oral, Facial and Dental Implant Surgery, supporting smooth patient flow and coordination. The role combines direct patient interaction, administrative support, and collaboration with clinical staff to provide excellent patient care and service. Responsibilities include welcoming patients, supporting check-in and check-out, scheduling and confirming appointments, maintaining records, coordinating referrals and follow-ups, verifying insurance, handling billing and payments, and helping ensure compliance with healthcare regulations and privacy requirements. The Patient Coordinator also serves as a liaison among patients, healthcare providers, and staff, and works to maintain a professional, positive, and supportive patient experience.

Requirements

• High school diploma or equivalency.
• Strong organizational skills and ability to manage multiple tasks concurrently.
• Excellent interpersonal and communication skills with a patient-centered approach.
• Approachable and professional demeanor.
• Detail-oriented and thorough in task execution.
• Ability to work well under pressure in a fast-paced environment.
• Team player with excellent collaboration skills.

Nice To Haves

• Previous experience in a healthcare setting, particularly in patient coordination or administrative roles.
• Proficiency using electronic health record systems and other office software.
• Knowledge of relevant healthcare regulations and compliance requirements.

Responsibilities

• Greet and welcome patients upon arrival and assist with check-in and check-out.
• Provide information about clinic policies, procedures, and services.
• Answer patient phone calls and respond to inquiries promptly and professionally.
• Schedule and confirm appointments, optimize appointment utilization, and follow up with patients who need to reschedule.
• Maintain and update patient records in the electronic health record system.
• Coordinate referrals, diagnostic tests, and follow-up appointments.
• Verify patient insurance information and manage prior authorizations.
• Handle billing and payment processes, including collecting co-pays and outstanding balances.
• Prepare and manage patient forms and documentation.
• Serve as a liaison among patients, healthcare providers, and other staff members.
• Communicate with clinical staff to ensure patient needs are met and facilitate communication about care plans and instructions.
• Maintain a high standard of customer service and professionalism, address patient complaints, and escalate issues to management when necessary.
• Help create a positive and supportive environment for patients and families.
• Follow healthcare regulations, privacy laws including HIPAA, and clinic policies and procedures to protect patient confidentiality and maintain compliance.
• Perform other duties as assigned by the practice administrator.

Benefits

• Medical, dental, and vision insurance plans for full-time employees.
• Health Savings Account eligibility with two of the three medical plans offered.
• Company-paid life, AD&D, and long-term disability coverage.
• Voluntary life and AD&D insurance for employees and their families.
• Voluntary short-term disability insurance.
• Dependent Care Flexible Spending Account.
• 401(k) available starting with the first paycheck.
• Employer 401(k) contribution and profit sharing after six months of employment.
• PTO and eight paid holidays for full-time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED