Patient Coordinator

Akumin•Norfolk, VA

20h•Onsite

About The Position

Akumin is hiring a full-time Patient Coordinator for its mobile unit in Norfolk, Virginia. The role performs customer service and patient care tasks to support a positive patient experience, prepares and organizes documentation and patient records, and helps patients understand what to expect during and after appointments. The Patient Coordinator greets and assists patients, customers, and visitors in person and by phone; registers patients in various systems; and may collect time-of-service payments, verify insurance coverage, and obtain prior authorizations. Patient assistance may include preliminary screening, transporting patients to and from exam rooms, helping patients transfer on and off exam tables, and providing preliminary and post-procedure instructions. The role also helps prepare the mobile unit for transport, maintains a clean and organized work area, and may order and stock supplies. Documentation tasks include maintaining accurate patient records, scheduling appointments, obtaining insurance verification or authorization, preparing medical records, documenting visits in electronic systems and written records, and assisting clinical staff with documentation and image delivery. All duties must be performed in compliance with HIPAA regulations. Other duties may be assigned.

Requirements

High school diploma or equivalent experience.
For mobile radiology and oncology, CPR certification must be obtained before hire.
A valid state driver's license is required, as applicable.
Ability to work at several locations.
Strong customer service skills.
Organizational and multitasking skills.
Basic knowledge of computer applications and programs.
Local travel may be required to support multiple sites.
COVID-19 vaccination may be a condition of employment.
Successful completion of a pre-employment background check and drug screen is required as a condition of employment.

Nice To Haves

Six months of customer service or related experience and/or training.
Knowledge of medical terminology.
Bilingual in Spanish.
CPR certification is a plus for fixed radiology.

Responsibilities

Greet and assist patients, customers, and visitors in person and over the phone.
Register patients in various systems and answer phone calls professionally and courteously.
May collect time-of-service patient payments, verify insurance coverage, and obtain prior authorization.
May conduct preliminary patient screening, including obtaining medical history.
May transport patients to and from exam rooms and assist with transfers on and off exam tables.
May provide preliminary and post-procedure instructions to patients.
May assist with preparing the mobile unit for transport.
Maintain a clean, organized, and properly stocked work area; may order supplies.
Ensure patient records and visit documentation are accurate in electronic systems and written documents.
May schedule appointments, obtain insurance verification or authorization, and prepare medical records for physicians, patients, and customers.
May assist clinical staff with documentation and delivery of images to patients, physicians, or contracted customers.
Perform all duties within HIPAA regulations.
Perform other duties as assigned.