Patient Concierge

McCulley Optix Gallery • West Fargo, ND

3d • Onsite

About The Position

We are seeking a Patient Concierge to join our team. In this role, you will be the first point of contact for our patients, ensuring they have a seamless and elevated experience from the moment they arrive. Your responsibilities will include managing appointments, handling phone calls, processing paperwork, and maintaining an organized and welcoming front desk environment. Excellent communication and a positive attitude are essential for this role, as you will be interacting with both patients and staff.

Requirements

• Great Attitude
• Communication Skills
• Willingness to learn
• Comfort with Technology

Nice To Haves

• Front Desk or Customer Service Experience
• Some college education

Responsibilities

• Greeting patients with warmth and professionalism
• Managing appointment check-ins and scheduling
• Creating a seamless, elevated patient experience
• Handling phone calls
• Managing paperwork
• Communicating with staff and patients in an efficient, warm, and professional manner
• Keeping the front desk organized, welcoming, and running smoothly

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree