Patient Concierge (Luxury Aesthetics | High-Performance Role)
About The Position
Look Lab Med Spa is seeking a high-performing Patient Concierge to deliver a seamless, elevated patient experience and contribute directly to clinic revenue and success. This position combines hospitality, sales, and operational responsibilities, serving as the first and last impression for patients. The Patient Concierge drives revenue through rebooking, memberships, and skincare recommendations; helps maximize provider schedules; guides patient decisions with warmth and professionalism; and supports clinic flow. The role also includes patient and lead follow-up, capturing brand-aligned photo and video content, and maintaining accuracy in scheduling, invoicing, and patient records. The company describes itself as a rapidly growing, multi-state med spa with six locations across four states and more than 50 employees, and emphasizes internal promotion and career development.
Requirements
- Strong organizational and multitasking ability.
- Comfort with technology, scheduling systems, and social media.
- Professional presence and communication skills.
- Availability to work evenings and weekends.
Nice To Haves
- Experience in luxury hospitality, sales, or customer service.
- Ability to influence patient decisions and consistently rebook patients.
- Interest in growing into leadership or management.
Responsibilities
- Drive revenue through rebooking, memberships, and skincare recommendations.
- Maximize provider schedules by ensuring patients are booked correctly and consistently.
- Create a luxury, personalized patient experience from arrival through checkout.
- Guide patient decisions confidently while maintaining warmth and professionalism.
- Support clinic flow by anticipating needs and keeping the day organized.
- Follow up with patients and leads to maintain momentum and retention.
- Capture photos and videos that align with the brand aesthetic.
- Maintain close attention to detail in scheduling, invoicing, and patient records.
Benefits
- Competitive hourly pay plus monthly performance bonuses.
- Medical, dental, and vision insurance.
- 401(k) retirement plan.
- Exclusive employee pricing on aesthetic services and medical-grade skincare.
- Professional development and ongoing training.
- Career growth opportunities within a growing company.
- Supportive, fast-paced team culture.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
