Patient Concierge, Orwigsburg Multi-Specialty

St. Luke's University Health Network • Orwigsburg, PA

5d

About The Position

The Patient Concierge serves as a patient advocate, creating an exceptional patient experience and supporting a patient-centric culture while facilitating practice-based administrative and patient support services. The role includes interacting compassionately with patients, completing clerical and registration tasks, providing waiting room and kiosk assistance, supporting practice operations, and coordinating with other teams to address patient needs.

Requirements

• High school graduate or equivalent.
• Excellent communication, facilitation, and presentation skills.
• Focused on compliance.
• Demonstrates continuous growth.
• Quality-driven and service-oriented.
• Strong time-management skills.
• Ability to communicate clearly and concisely with patients.
• Ability to listen, express compassion and empathy, and communicate with a patient-centric mindset.

Nice To Haves

• Graduation from an administrative training program.
• At least one year of practice-based experience or experience in a similar healthcare setting.
• Customer service experience.

Responsibilities

• Engage patients politely, promptly, and compassionately during practice-based interactions.
• Perform patient-facing clerical services, including check-in, consent, check-out, pre-registration, real-time eligibility verification, registration, MyChart education, appointment and testing scheduling when applicable, point-of-service payment collection, and responding to inquiries such as form and medical record requests.
• Provide waiting room concierge service and hands-on support for patients using kiosk check-in.
• Facilitate practice opening and closing procedures, maintain practice cleanliness, process incoming mail and deliveries, manage and reconcile cash, and promptly scan and index incoming faxes.
• Support practice-based team members by promptly addressing in-basket clerical pool messages.
• Partner with Access Center Patient Engagement Partners to address time-sensitive scheduling requests.
• Facilitate prompt connections between Access Center Clinical Triage Specialists and practice-based care team members for time-sensitive clinical inquiries.
• Anticipate and address patient needs with a solution-oriented and creative mindset, partnering with organizational team members and departments.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED