Patient Concierge, Orwigsburg Multi-Specialty

St. Luke’s University Health Network • Orwigsburg, PA

4d

About The Position

The Patient Concierge serves as a patient advocate, creating an exceptional patient experience and supporting a patient-centric culture while facilitating administrative and patient support services in a medical practice. The role involves direct patient interactions, clerical service delivery, waiting-room assistance, practice operations, and coordination with clinical and administrative team members.

Requirements

• High school graduate or equivalent.
• Excellent communication, facilitation, and presentation skills.
• Focused on compliance.
• Demonstrates continuous growth.
• Quality-driven and service-oriented.
• Strong time-management skills.
• Ability to communicate concisely and clearly with patients.
• Ability to listen, express compassion and empathy, and communicate with a patient-centric mindset.

Nice To Haves

• Graduation from an administrative training program.
• At least one year of practice-based experience or experience in a similar healthcare setting.
• Customer service experience.

Responsibilities

• Engage patients politely, promptly, and compassionately during practice-based interactions.
• Perform patient-facing clerical services, including check-in, consent, check-out, pre-registration, eligibility verification, registration, MyChart education, scheduling, payment collection, and responding to inquiries such as form and medical record requests.
• Provide waiting-room concierge service and hands-on assistance with kiosk check-in.
• Facilitate practice opening and closing procedures, maintain practice cleanliness, process incoming mail and deliveries, manage and reconcile cash, and scan and index incoming faxes promptly.
• Support practice-based team members by promptly addressing clerical pool messages in the in-basket.
• Partner with Access Center Patient Engagement Partners on time-sensitive scheduling requests.
• Connect Access Center Clinical Triage Specialists promptly with practice-based care team members for time-sensitive clinical inquiries.
• Anticipate and address patient needs with a solution-oriented and creative mindset, partnering with organizational team members and departments.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED