Patient Care Technician - 5 West Unit - FT

Carilion Clinic • Roanoke, VA

6d • $17 - $24 • Onsite

About The Position

The Patient Care Technician provides basic nursing care and advanced technical skills for specified age groups, supporting patients’ cleanliness, safety, comfort, and activities of daily living. The role includes obtaining vital signs such as blood pressure, oxygen levels, and temperature; assisting with bathing, meals, toileting, and ambulation; and documenting and reporting observations to licensed staff. Depending on competencies, duties may include one-on-one observation of patients on suicide or safety precautions, phlebotomy, nonsterile wound dressing care, saline-lock replacement or removal, and colostomy bag changes.

The position is on 5 West, a 26-bed medical-surgical unit specializing in medical treatment and recovery for patients with complex IV drug-related infections, with recovery that may last up to six weeks. The technician works as part of a multidisciplinary team and may be required to support multiple nursing units or Carilion facilities. The role requires completing mandatory orientation classes during daytime hours, Monday through Friday, 8 a.m. to 5 p.m., for the first two weeks. The position is full-time on a day/evening/night shift, with every other weekend and rotating holidays.

The technician also provides clerical, technical, customer-service, and unit-support services. Responsibilities may include transporting patients and materials, supporting admissions and patient flow, maintaining supplies and equipment, answering and routing calls, assisting patients and visitors, monitoring unit areas, contributing to quality and compliance activities, and supporting unit scheduling and shared governance. Work is performed in a fast-paced patient-care environment and requires prioritization, time management, confidentiality, and effective teamwork.

Requirements

• High school diploma or equivalent education.
• Effective interpersonal, communication, and teamwork skills.
• Successful completion of position orientation and competency validation.
• AHA BLS-HCP certification required within six months of hire.
• Ability to prioritize and manage time in a fast-paced environment.
• Ability to demonstrate knowledge of lifespan growth and development, recognize and report patient-status data, and provide age- and need-appropriate care according to policies and procedures.
• Must be able to attend mandatory orientation classes Monday through Friday, 8 a.m. to 5 p.m., for the first two weeks.

Nice To Haves

• Previous experience in direct patient care.
• Certified Nursing Assistant certification preferred; required if working in a critical access facility.

Responsibilities

• Provide basic nursing care and advanced technical skills according to established standards and patient age-specific needs.
• Assist patients with activities of daily living, including bathing, meals, toileting, and ambulation.
• Obtain patient measurements such as blood pressure, oxygen levels, and temperature; document and report observations to licensed staff.
• Provide one-on-one care or observation for patients on suicide or safety precautions when assigned and appropriately competent.
• Transport patients, supplies, specimens, and equipment within the facility.
• Contribute to performance improvement activities, unit quality surveillance, and desired service-line or departmental outcomes.
• Use the electronic medical record competently and assist with chart audits.
• Participate in unit shared governance, organizational councils or committees, unit huddles, and interdepartmental patient rounds as applicable.
• Support unit staff scheduling, including covering lunch assignments.
• Review medical records for outstanding orders and notify the nurse of stat orders and medication changes.
• Order, stock, organize, and maintain department or unit supplies and equipment.
• Welcome and assist patients and visitors, help with way-finding and registration, and provide customer service.
• Answer and screen incoming telephone and patient-call-system calls, route calls appropriately, and take accurate messages.
• Clean and process unit equipment between patients, gather required supplies, operate and maintain general office equipment, and follow procedures for timely equipment repairs.
• Assist with timely admission, transfer, and discharge processes and coordinate patient flow using department-specific software and the Intranet.
• Monitor waiting and break-room cleanliness and participate in safety and environmental rounds.
• Assist with regulatory compliance, including assigned refrigerator, glucose-meter, equipment-storage, and code-cart checks.
• Perform phlebotomy, nonsterile wound dressing care, saline-lock replacement or removal, or colostomy bag changes when competent and assigned.
• Maintain patient, staff, and customer confidentiality and follow established guidelines and procedures.
• Suggest cost-containment initiatives in the immediate work unit or department.

Benefits

• Comprehensive medical, dental, and vision benefits.
• Employer-funded pension plan, vested after five years; voluntary 403B.
• Paid time off accrued from day one.
• Onsite fitness studios and discounts to Carilion Wellness centers.
• Access to the Personify Health health and wellness app.
• Childcare discounts.
• Continued education and training.
• Sign-on bonus eligibility when the successful candidate meets applicable guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED