Patient Care Technician - 5 West Unit

Carilion Clinic • Roanoke, VA

4d • Onsite

About The Position

The Patient Care Technician on the 5 West Unit provides basic nursing care and advanced technical and clerical services that support patients’ care, cleanliness, safety, and comfort. The role assists patients of all ages with activities of daily living, including bathing, meals, toileting, and ambulation; takes vital signs such as blood pressure, oxygen levels, and temperature; and documents and reports observations to licensed staff. Depending on competency and assignment, duties may include one-on-one observation for patients on suicide or safety precautions, phlebotomy, nonsterile wound dressing care, saline-lock removal or replacement, and colostomy bag changes.

5 West is a 26-bed medical-surgical unit focused on the medical treatment and recovery of patients with complex IV drug-related infections, who may require up to six weeks of medical recovery. The position works as part of a multidisciplinary team that includes therapists, physicians specializing in addiction, peer recovery specialists, psychiatric technicians, and others.

The technician also supports unit operations, patient flow, customer service, and quality activities. The role may require support across multiple nursing units or Carilion facilities. Work takes place in a fast-paced patient-care environment and requires prioritization, time management, confidentiality, and compliance with established procedures. Successful candidates must attend mandatory daytime orientation classes Monday through Friday, 8 a.m. to 5 p.m., for the first two weeks. The position is full time, with day/evening/night shifts, every other weekend, and rotating holidays.

Requirements

• High school diploma or equivalent education.
• Effective interpersonal, communication, and teamwork skills.
• Successful completion of orientation and competency validation for the position.
• AHA BLS-HCP certification required within six months of hire.
• Ability to attend mandatory orientation classes during daytime hours, Monday through Friday, 8 a.m. to 5 p.m., for the first two weeks.
• Ability to prioritize and manage time in a fast-paced environment.
• Ability to demonstrate knowledge of life-span growth and development and provide care appropriate to patients’ ages and needs.
• If working in a critical access facility, Certified Nursing Assistant certification is required.

Nice To Haves

• Previous experience in direct patient care.
• Certified Nursing Assistant certification is preferred.

Responsibilities

• Provide basic nursing care and perform advanced technical skills for specified age groups according to established standards.
• Assist patients with activities of daily living, including bathing, meals, toileting, and ambulation.
• Measure and document patient observations, such as blood pressure, oxygen levels, and temperature, and report relevant information to licensed staff.
• Provide one-on-one care or observation for patients on suicide or safety precautions or who are confused, as assigned and when appropriately competent.
• Transport patients, supplies, specimens, and equipment within the facility.
• Participate in patient admission, transfer, and discharge processes, and help coordinate patient flow using unit-specific software and the Intranet.
• Welcome and assist patients and visitors, support registration and way-finding, answer and route telephone and patient-call-system calls, and take accurate messages.
• Assist with unit staff scheduling support, including covering lunch assignments, and may lead unit huddles or participate in interdepartmental patient rounds.
• Review medical records for outstanding orders and notify nurses of stat orders and medication changes.
• Order, stock, organize, and maintain unit supplies and equipment; clean equipment between patients and follow procedures for timely repairs.
• Operate and maintain general office equipment and demonstrate competent knowledge of the electronic medical record, including assisting with chart audits.
• Participate in unit quality surveillance, shared governance, organizational councils or committees, performance improvement, and other activities supporting departmental outcomes.
• Monitor cleanliness of waiting and break rooms and participate in safety and environmental rounds.
• Assist with regulatory compliance tasks, such as refrigerator, glucose meter, equipment-room storage, and code-cart checks, as assigned.
• Perform competency-appropriate tasks that may include phlebotomy, nonsterile wound dressing care, saline-lock replacement or removal, and colostomy bag changes.
• Maintain patient, staff, and customer confidentiality and suggest cost-containment initiatives.
• Follow established guidelines and procedures and complete orientation and competency validation.

Benefits

• Comprehensive medical, dental, and vision benefits.
• Employer-funded pension plan, vested after five years.
• Voluntary 403B plan.
• Paid time off accrued from day one.
• Onsite fitness studios and discounts to Carilion Wellness centers.
• Access to the Personify Health health and wellness app.
• Childcare discounts.
• Continued education and training.
• Sign-on bonus eligibility when the successful candidate meets applicable guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED