Patient Care Technician (PCT) - Telemetry - Mary Immaculate Hospital

Bon Secours Mercy Health • Newport News, VA

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About The Position

The Patient Care Technician (PCT) provides direct patient care under the guidance of a Registered Nurse or designated healthcare professional, in accordance with applicable regulations and organizational policies, procedures, and guidelines. The position is in the Med/Surg Telemetry Unit at Mary Immaculate Hospital and is scheduled for 36 hours per week on evenings/nights.

The PCT provides basic care and comfort, measures vital signs, assists with personal care, hygiene, feeding, hydration, elimination, ambulation, and mobility, and performs unit-based specialty duties. The technician reports patient changes and concerns to the nurse, documents care accurately and promptly, communicates pertinent information during handoffs, and completes delegated tasks after competency validation. Care is individualized and encourages patient independence, safety, and participation in daily tasks.

The role requires one of several specified nursing-assistant, clinical-education, experience, or certification pathways, depending on the applicable Bon Secours or Roper St. Francis Healthcare location. Some pathways require completion of the RSF PCT Training Program upon hire. Recent relevant care experience and EPIC EHR training are preferred. The listed pay range is $16.76 to $24.65. Benefits may vary based on market and employment status.

Requirements

• BLS Basic Life Support certification: AHA BLS for Healthcare Provider is required before hire at RSFH; BLS is preferred upon hire at BSMH locations and must be obtained from an approved source before direct patient care.
• For BSMH locations, complete at least one of the following: nursing aide training; STNA state testing (required if OH LTC); CNA certification; nurse aide state testing; a nursing program with one clinical nursing course and one clinical rotation; or one year of relevant clinical-setting experience.
• For Roper St. Francis Healthcare locations, complete at least one of the following: nursing aide training; STNA, CNA, or nurse aide state testing; one clinical nursing course and one clinical rotation in a nursing degree program; or one year of relevant clinical-setting experience.
• For the specified RSFH teammate pathway, be a current Roper St. Francis teammate and a high school graduate or GED holder, and successfully complete the RSF PCT Training Program upon hire.
• For the specified medical-assistant pathway, be a high school graduate or GED holder, hold current CMA certification, and successfully complete the RSF PCT Training Program upon hire.
• For the specified degree pathway, be currently enrolled in or have graduated from an associate’s or bachelor’s degree program in any field; no experience is required, and the RSF PCT Training Program must be completed upon hire.
• Clearly communicate with other members of the healthcare team and understand and follow their directions.
• Understand patient and healthcare safety standards and regulations, including falls, skin breakdown, suicide prevention, and environment of care.
• Demonstrate knowledge of infection prevention and transmission-based precautions.
• Understand clerical duties and office-based technology.
• Work as part of a team and collect and document patient data, including vital signs, intake/output, and changes in patient condition.
• Provide basic hygiene and activities-of-daily-living care; assist with feeding, hydration, nutrition, bowel and bladder elimination, ambulation, and patient mobility.
• Use clinical technology and provide compassionate, relationship-based care.
• Be accountable for completing assigned tasks and escalate concerns through the chain of command.

Nice To Haves

• Recent experience in acute care, a physician’s office, home health/hospice, or a long-term care facility; experience in the setting for which the applicant is applying is preferred.
• EPIC Electronic Health Record (EHR) training.

Responsibilities

• Provide basic patient care, including care and comfort, vital-sign measurement, personal care, hygiene, and unit-based specialty duties.
• Assist patients with mobility using therapeutic transfer techniques that promote independence and safety.
• Encourage patients to complete tasks as independently as possible and individualize care based on patient interests and hobbies.
• Act as a liaison between the patient and nurse by reporting changes and concerns.
• Provide high-level customer service to patients, families, visitors, and employees.
• Document patient care accurately, precisely, and promptly when applicable.
• Participate in handoffs and report pertinent patient and departmental information upon arrival and departure.
• Perform delegated tasks after competency has been validated.

Benefits

• Competitive pay, incentives, and referral bonuses.
• 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage.
• HSA/FSA options, life insurance, mental health resources, and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED