About The Position

The Patient Care Technician (PCT) provides direct patient care under the guidance of a Registered Nurse or designated health care professional, following applicable federal, state, and local regulations and organizational policies, procedures, and guidelines. This role is in the Med/Surg Unit on the Lourdes Med/Surg 5th Floor and is scheduled for 36 hours per week on day shifts. The PCT provides basic care and comfort, measures vital signs, assists with personal care, hygiene, feeding, hydration, nutrition, elimination, and mobility, and performs unit-based specialty duties. The technician communicates patient changes and concerns to the nurse, documents care accurately and promptly, shares pertinent information during handoffs, and completes delegated tasks after competency has been validated. Care should promote safety, independence, and individual patient interests and needs.

Requirements

  • BLS Basic Life Support certification; for Mercy Health locations, BLS is preferred upon hire and must be obtained from an approved source before direct patient care.
  • Complete at least one qualifying preparation or experience pathway: nursing aide training; STNA, CNA, or other nurse aide state testing; completion of a nursing program with a clinical nursing course and rotation; or one year of relevant clinical-setting experience.
  • For specified Roper St. Francis pathways, be a current teammate or hold current CMA certification, or be enrolled in or have graduated from an associate’s or bachelor’s degree program; successful completion of the RSF PCT Training Program upon hire is required for these pathways.
  • For one Roper St. Francis pathway, graduate from an accredited high school or have a GED equivalency.
  • Clearly communicate with other members of the healthcare team and understand and follow their directions.
  • Understand patient and healthcare safety standards and regulations, including fall prevention, skin breakdown, suicide prevention, and environment-of-care practices.
  • Understand and demonstrate infection prevention and transmission-based precautions.
  • Understand clerical duties and office-based technology.
  • Work effectively as part of a team.
  • Collect and document patient data, including vital signs, intake and output, and changes in patient condition.
  • Provide basic hygiene and activities-of-daily-living care.
  • Assist with feeding, hydration, nutrition, bowel and bladder elimination, ambulation, and patient mobility.
  • Use clinical technology.
  • Demonstrate a compassionate, relationship-based approach to care.
  • Be accountable for completing assigned tasks and escalate concerns through the chain of command.

Nice To Haves

  • Recent experience in acute care, a physician’s office, home health or hospice, or a long-term care facility; experience in the setting of application is preferred.
  • EPIC Electronic Health Record (EHR) training.

Responsibilities

  • Provide basic patient care, including comfort, vital sign measurement, personal care, hygiene, and unit-based specialty duties.
  • Assist patients with mobility using therapeutic transfer techniques that promote independence and safety.
  • Encourage patients to complete tasks as independently as possible.
  • Communicate patient changes and concerns to the nurse.
  • Provide high-level customer service to patients, families, visitors, and employees.
  • Document patient care accurately, precisely, and promptly when applicable.
  • Participate in handoffs and report pertinent information about patient and departmental needs.
  • Perform delegated tasks after competency has been validated.
  • Individualize care based on patients’ interests and hobbies.

Benefits

  • Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
  • Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
  • Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
  • Tuition assistance, professional development, and continuing education support.
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