About The Position

The Patient Care Technician (PCT) provides direct patient care under the guidance of a Registered Nurse or designated health care professional, in accordance with applicable regulations and organizational policies, procedures, and guidelines. This position is in the Intensive Care Unit at Lourdes Hospital. The PCT provides basic care and comfort, measures vital signs, supports personal care and hygiene, and assists with mobility and unit-based specialty duties. The role also includes communicating patient changes or concerns to the nurse, documenting patient care accurately and promptly, sharing pertinent information during handoffs, and performing delegated tasks after competency has been validated. Patient transfers should promote safety and independence, and care should be individualized to patients’ interests and hobbies. The position requires a compassionate, relationship-based approach, effective communication and teamwork, and the ability to follow healthcare team directions and applicable patient safety and infection prevention practices. Additional duties may be assigned by a supervisor, subject to reasonable accommodation.

Requirements

  • BLS Basic Life Support certification: American Heart Association BLS for Healthcare Provider is required prior to hire at RSFH; BLS is preferred upon hire at BSMH locations and must be obtained from an approved source before direct patient care.
  • For BSMH locations, completion of at least one of the following is required: nursing aide training program; STNA (required if OH LTC), CNA, or nurse aide state testing; a nursing program with one clinical nursing course and one clinical rotation; or one year of relevant clinical-setting experience.
  • For Roper St. Francis Healthcare locations, completion of at least one of the following is required: nursing aide training program; STNA, CNA, or nurse aide state testing; one clinical nursing course and one clinical rotation in a nursing degree program; or one year of relevant clinical-setting experience.
  • For specified Roper St. Francis pathways, be a graduate of an accredited high school or have a GED equivalency. A current Roper St. Francis teammate must successfully complete the RSF PCT Training Program upon hire.
  • For the certified medical assistant pathway, be a high school graduate or have a GED equivalency and hold current CMA certification; must successfully complete the RSF PCT Training Program upon hire.
  • For the degree pathway, be currently enrolled in or a graduate of an associate’s or bachelor’s degree program in any field; no experience is required, and the RSF PCT Training Program must be completed upon hire.
  • Clearly communicate with other healthcare team members and understand and follow their directions.
  • Know patient and healthcare safety standards and regulations, including fall prevention, skin breakdown, suicide prevention, and environment of care.
  • Know and demonstrate infection prevention and transmission-based precautions.
  • Understand clerical duties and office-based technology.
  • Work effectively as part of a team.
  • Collect and document patient data, including vital signs, intake and output, and changes in patient condition.
  • Provide basic hygiene and activities-of-daily-living care.
  • Assist with feeding, hydration, and nutrition; bowel and bladder elimination; ambulation; and patient mobility.
  • Use clinical technology.
  • Demonstrate a compassionate, relationship-based approach to care.
  • Be accountable for completing assigned tasks and escalate concerns through the chain of command.

Nice To Haves

  • Recent experience in acute care, a physician’s office, home health or hospice, or a long-term care facility; experience in the setting applied to is preferred.
  • EPIC Electronic Health Record (EHR) training is preferred.
  • BLS certification upon hire at BSMH locations is preferred.

Responsibilities

  • Provide basic patient care, including care and comfort, vital sign measurement, personal care and hygiene, and assistance with mobility and unit-based specialty duties.
  • Act as a liaison between patients and nurses by reporting changes and concerns.
  • Provide high-level customer service to patients, families, visitors, and employees.
  • Document patient care accurately, precisely, and promptly when applicable.
  • Participate in handoffs and report pertinent information about patient and departmental needs upon arrival and when leaving.
  • Perform delegated tasks after competency has been validated.
  • Mobilize patients using therapeutic transfer techniques that promote independence and safety.
  • Encourage patients to complete tasks as independently as possible.
  • Individualize care based on patients’ interests and hobbies.

Benefits

  • Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
  • Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
  • Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
  • Tuition assistance, professional development, and continuing education support. Benefits may vary based on market and employment status.
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