Patient Care Technician-TH ED-Night Shift (35 Hours)

NYU Langone Health • New York, NY

11d • Onsite

About The Position

The Patient Care Technician assists professional nurses in caring for patients and families by completing assigned patient-care tasks. The role provides competent, safe, and compassionate care, with sensitivity to the challenges associated with hospitalization, procedures, and diagnostic tests. The technician also supports the unit by maintaining supplies, equipment, and the care environment, and demonstrates NYU Langone Health’s Core Values in all aspects of job performance.

The position includes supporting patient safety and comfort, helping with admissions, transfers, and discharges, carrying out delegated responsibilities, and communicating observations and patient needs to the responsible nurse. The technician performs assigned specialized tasks such as phlebotomy, glucose fingersticks, and electrocardiograms, and works collaboratively with patients, families, nurses, and other members of the health care team.

Requirements

• High school graduate or equivalent.
• One of the following Patient Care Technician qualification pathways: graduation from a PCT program and at least 6 months of hospital experience; CNA program graduation plus completion of EKG and phlebotomy courses, PCT certification eligibility, and at least 6 months of hospital experience; or PCT certification through the National Healthcareer Association (NHA) and at least 6 months of hospital experience.
• BLS or Heartsaver CPR/AED certification issued by the American Heart Association is required upon entry to the position.
• Complete the PCT online program within 3 months of hire.
• Alternatively, for the Senior Nursing Attendant qualification pathway: high school diploma or equivalent; graduation from a Certified Nursing Attendant Program; CNA certification; at least 6 months of relevant experience; and BLS or Heartsaver CPR/AED certification issued by the American Heart Association upon entry.
• Working knowledge of English, demonstrated through verbal, reading, and writing abilities.
• Strong customer service and communication skills.
• Ability to communicate effectively with all levels of the organization.
• Required license/certification: Basic Life Support.

Nice To Haves

• Knowledge of an additional language is an asset.

Responsibilities

• Demonstrate knowledge of NYU Langone Health Core Values and incorporate them into job performance.
• Respect patient confidentiality, privacy, dignity, and rights.
• Be accountable for supplies, equipment, and environmental support.
• Assist with collecting data for the unit’s Quality and Performance Improvement Program, including patient satisfaction measures.
• Assist the nurse with reviewing patient and family responses and satisfaction and with corrective action plans.
• Recognize personal limitations and request assistance when needed.
• Discuss educational concerns and goals with the Nurse Manager or appropriate leadership, and seek resources for identified learning needs.
• Participate in orientation of other patient care technicians, unit meetings, and conferences.
• Complete annual mandatory education requirements for patient care technicians.
• Demonstrate awareness of the needs and behaviors of different patient age groups and cultures.
• Support unit activities as requested and assist in emergency situations as directed.
• Use specialized skills and safety practices when performing assigned patient-care tasks, including phlebotomy, glucose fingersticks, and electrocardiograms.
• Follow infection prevention and control standards.
• Assist with assigned data collection and activities, patient safety and comfort, and admission, transfer, and discharge procedures.
• Communicate responsiveness and support verbally and nonverbally to patients, families, and staff.
• Observe general patient behavior and report observations to the assigned registered nurse.
• Perform safety observations for patients on continuous observation or in restraints, according to policy and direction.
• Assist patients with activities as applicable and complete responsibilities delegated by the registered nurse.
• Communicate clearly, caringly, and respectfully with patients, families, nurses, and other health care team members; function as a respectful team member.
• Answer call lights promptly, assist with personal-care and activity requests, and refer requests outside the technician’s role to the assigned professional nurse.
• Report patient observations to the responsible professional nurse and respond to task requests delegated by registered professional nurses.
• Secure patients’ personal property and handle valuables according to hospital procedure.
• Maintain nursing-unit cleanliness as appropriate to the position, including areas such as utility rooms and unit refrigerators.
• Assist all team members, including nurses, physicians, nursing attendants, unit clerks, escorts, dietary staff, and other health care employees.
• Prepare patients for scheduled appointments, including placing them on stretchers or in wheelchairs; run errands to other departments, including delivering specimens and equipment.
• Help keep patient environments, equipment, care areas, and units clean, safe, and orderly.
• Ensure necessary equipment and supplies are available in patient rooms and on the unit.

Benefits

• Comprehensive benefits and wellness package.
• Financial security benefits.
• Generous time-off program.
• Employee resource groups for peer support.
• Holistic employee wellness program covering physical, mental, nutritional, sleep, social, financial, and preventive-care well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED