Patient Care Technician II - Emergency Department/Nights

Baptist Health Care•Pensacola, FL

About The Position

The Patient Care Technician II supports nursing unit operations by coordinating activities among nursing staff, patients, physicians, other hospital departments, and visitors through communication and the management and requisitioning of supplies and equipment. The position performs patient-care duties as well as receptionist and clerical tasks to facilitate efficient functioning of the nursing unit. Patient-care duties may include assisting with patient mobility and personal hygiene; measuring and recording vital signs and weight; providing toileting, catheter, drain, linen, and meal assistance; recording intake and output; responding to call lights; keeping patient rooms organized; and relaying relevant information to nurses. The technician may sit with patients, including patients under Baker Act procedures, and is responsible for accurate, timely documentation. The position also assists the healthcare team with clerical work, receives and directs phone calls, manages department supplies and inventory, uses computer and order-communication systems to locate orders and patient information, call or cancel STAT orders, and print daily census reports. The technician follows downtime procedures, files reports and forms in patient charts, and assists with patient transfers and discharges by notifying appropriate areas. The role requires effective teamwork and a focus on meeting department goals and objectives.

Requirements

High school diploma or equivalent.
At least 6 months of experience in a healthcare-related field, or active enrollment in a pre-nursing or nursing program while pursuing a nursing degree.
BLS for Healthcare Providers certification from the American Heart Association upon hire.
Non-violent crisis intervention (CPI) certification within 90 days.
Strong verbal and written communication skills and the ability to interact effectively with patients, families, and healthcare team members.
Knowledge of basic medical terminology.
Basic computer knowledge.
Ability to accurately screen and triage acute patients.
Strong interpersonal and teamwork skills.
Excellent customer service and organizational skills.
Knowledge of acceptable ranges for blood pressure, pulse, oxygen saturation, and EKG.
Ability to document and use electronic health record applications.
Ability to appropriately handle confidential information.

Responsibilities

Assist patients with ambulating and mobilization.
Measure and record patient vital signs, including blood pressure, temperature, pulse, respirations, and oxygen saturation, and weigh patients.
Assist with personal hygiene and morning care, including oral care and bathing.
Assist with bedpans, toileting, and catheter care; empty drains; and turn patients who are bedridden or need assistance turning.
Change linens, assist with meal preparation and feeding, and record intake and output.
Perform light cleaning and organize patient rooms; answer call lights and relay pertinent information to nurses.
Perform department responsibilities as defined by the scope of service, including sitting with patients and patients under Baker Act procedures.
Maintain accurate, up-to-date documentation of collected data.
Perform clerical duties that support the healthcare team and patient care.
Receive and direct phone calls and serve as the department receptionist.
Maintain department supplies and inventory.
Use computer and order-communication systems to locate orders, retrieve patient information, call STAT orders, cancel orders, and print daily census reports; follow downtime procedures.
File reports and necessary forms in patient charts.
Assist with patient transfers and discharges and notify the appropriate areas.
Promote effective working relationships and contribute as part of the department or unit to achieve its goals and objectives.