Patient Care Technician II - Emergency Department/Nights

Baptist Health Care•Pensacola, FL

About The Position

The Patient Care Technician II coordinates activities among nursing staff, patients, physicians, other hospital departments, and visitors through communication and management of supplies and equipment. The role also performs receptionist and clerical duties that support the efficient functioning of the nursing unit. The technician provides direct patient-care assistance, including support with mobility, vital signs, hygiene, toileting, catheter care, drains, repositioning, linens, meals, intake and output, and room organization. The position also responds to call lights, relays relevant information to nurses, maintains accurate documentation, and may sit with patients, including patients who have been Baker Acted. Administrative duties include receiving and directing calls, maintaining department inventory, using computer and order communication systems to locate orders and patient information, call or cancel STAT orders, print the daily census, follow downtime procedures, file reports and forms in patient charts, and assist with patient transfers and discharges by notifying the appropriate area.

Requirements

High school diploma or equivalent.
At least 6 months of experience in a healthcare-related field, or active enrollment in a pre-nursing or nursing program while pursuing a nursing degree.
BLS for Healthcare Providers certification from the American Heart Association, required upon hire.
Non-violent crisis intervention (CPI) certification within 90 days.
Strong verbal and written communication skills and ability to interact effectively with patients, families, and healthcare team members.
Knowledge of basic medical terminology.
Basic computer knowledge.
Ability to accurately screen and triage acute patients.
Strong interpersonal and teamwork skills.
Excellent customer service and organizational skills.
Knowledge of acceptable ranges for blood pressure, pulse, oxygen saturation, and EKG.
Ability to document and use electronic health record applications.
Ability to handle confidential information appropriately.

Responsibilities

Assist patients with ambulating and mobilization.
Take and record patient vital signs, including blood pressure, temperature, pulse, respirations, and oxygen saturation.
Weigh patients.
Assist with personal hygiene and morning care, including oral care and bathing.
Assist patients with bedpans and toileting, provide catheter care, and empty drains.
Turn bedridden patients or patients who need assistance turning, and change linens.
Assist with meal preparation and feeding patients; record intake and output.
Lightly clean and organize patient rooms.
Answer call lights and relay pertinent information to the nurse.
Perform department responsibilities, including sitting with patients and Baker Acted patients, as required by the scope of service.
Maintain accurate, current documentation of collected data.
Perform clerical duties that assist the healthcare team in providing patient care.
Receive and direct phone calls and serve as the department receptionist.
Maintain department supplies and inventory.
Use computer systems to locate orders, retrieve patient information, call STAT orders and cancel orders, and print the daily census.
Follow downtime procedures and operate the order communication system.
File reports and necessary forms in patient charts.
Communicate and assist with patient transfers and discharges, including notifying the appropriate area.
Promote effective working relationships and contribute as part of the department or unit to meet its goals and objectives.