Patient Care Supervisor
About The Position
The Patient Care Supervisor supports the assigned Scheduling team and its manager by monitoring incoming call volumes and team busy codes, communicating updates about new procedures, contributing to procedure development, and coordinating onboarding and refresher training. The role reviews modality schedules and adjusts them as needed, including closing blocks; communicates potential or current departmental issues to the CCM; and maintains Scheduling resources. The supervisor also participates in interviews for Scheduling candidates and supports the team by answering questions and handling irate patients. This is a full-time, on-site position in Las Vegas, Nevada. The salary is $47,500. Final compensation may vary based on education, experience, certifications, and geographic factors.
Requirements
- High school diploma or equivalent.
- Two to four years of training and/or quality assurance experience in a healthcare or call center setting; other combinations of education and experience may be considered.
- Solid knowledge of medical terminology, CPT, ICD coding, medical insurance, and authorizations may be required.
Nice To Haves
- Associate degree or equivalent combination of education and experience may be required.
- Experience with scheduling and/or medical billing applications.
- Good understanding of ICD coding.
- Supervisor experience.
Responsibilities
- Monitor incoming call volumes and assigned team busy codes.
- Communicate updates on new procedures to the assigned team.
- Contribute to developing new department procedures.
- Coordinate training for new employees and refresher training for current employees on the assigned team.
- Review modality schedules and adjust them as needed, including closing blocks.
- Communicate potential or current departmental issues to the CCM.
- Provide support and assistance to the CCM.
- Maintain and update Scheduling resources.
- Participate in and conduct interviews for potential Scheduling candidates.
- Support the assigned team by answering questions and handling irate patients.
Benefits
- Health and wellness coverage options.
- 401(k) with employer offerings.
- Paid time off and paid holidays.
- Incentive and productivity programs where eligible.
- Family planning and telehealth benefits.
- Professional development and career growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
