Patient Care Specialist - Conroe HC

St. Hope Foundation•Conroe, TX

About The Position

We are seeking a Patient Care Specialist to provide administrative support for dental care services. The role performs front-end administrative duties, maintains accurate patient demographic and financial records, handles inbound calls, supports patient check-in and follow-up scheduling, processes referrals, verifies insurance eligibility, collects co-pays, and communicates with patients and caregivers about available services. The position requires travel to the Conroe and Greenspoint Health Centers and participation in an open Saturday clinic rotation.

Requirements

Minimum of 2 years of paid or proven volunteer experience working in a dental or medical practice.
Good keyboard skills, with a typing speed of 35 words per minute.
Ability to work with frequent interruptions and maintain emotional control under stress.
Detail-oriented and organized.
Strong customer service and communication skills.
Willingness to travel to Conroe and Greenspoint Health Centers.
Open to participating in a Saturday clinic rotation.

Nice To Haves

Bachelor’s degree from an accredited college or university preferred.
Bilingual in Spanish and English is a plus.
Registered Dental Assistant licensure is a plus.

Responsibilities

Perform front-end administrative duties to meet patients’ needs.
Ensure patient demographic and financial information is accurate and current in patient records.
Answer inbound patient calls and route them appropriately.
Collaborate with the dental and medical team to check in patients, schedule follow-up appointments, and process referrals.
Assist with verifying Medicare, Medicaid, and private insurance eligibility and documenting it in patient records.
Collect patient co-pays for services.
Communicate effectively and in a culturally competent manner with clients and caregivers regarding available services.