Patient Care Specialist

FETTER HEALTH CARE NETWORK INC•Charleston, SC

71d

About The Position

The Patient Care Specialist assists qualified patients with enrollment in FHCN’s patient and discount programs and SC Thrive benefits, determines eligibility, and helps patients access outside financial assistance. The role provides information about FHCN’s enrollment and eligibility policies and procedures, supports registration, verifies financial coverage, and maintains accurate patient demographic and financial information. It also connects patients with in-house billing staff, case managers, and community resources as appropriate. The position provides front-line service in a fast-paced environment with frequent public contact, interruptions, and occasional crisis situations. The specialist welcomes and assists patients and visitors, monitors waiting-room needs and wait times, and maintains orderly reception and public areas. The role requires sensitive, effective engagement with people from diverse backgrounds and populations.

Requirements

High school diploma or GED.
At least 1 year of front-line customer service experience and/or medical receptionist experience is preferred.
Experience in a clinical or healthcare setting is preferred but not required.

Nice To Haves

Bilingual ability.
Experience in a clinical or healthcare setting.
At least 1 year of front-line customer service experience and/or medical receptionist experience.

Responsibilities

Review and update patient demographics, check eligibility, and verify financial coverage.
Assist patients with kiosk and manual registration using practice management software.
Route calls and communicate with patients, vendors, and community stakeholders.
Facilitate payment plans with appropriate in-house billing staff.
Maintain a basic working understanding of agency practice management systems and update eligibility and financial information regularly.
Educate patients about FHCN intake policies and stay current on community and state enabling-program options.
Maintain working knowledge of FHCN services and programs.
Conduct general housekeeping and organize the facility’s front area, waiting room, office areas, and restrooms during operating hours.
Use practice management software to document detailed messages accurately for FHCN staff.
Greet and assist patients and visitors in the waiting room, monitor wait times, maintain contact with them, and provide forms and requested items.
Interview patients to begin the financial-assistance process and obtain proof of income and other pertinent documents.
Coordinate patient and client applications to outside agencies with in-house case managers and resources; make intra-agency case manager referrals when applicable and refer all billable services to appropriate in-house staff.
Determine eligibility for FHCN’s in-house discount or sliding fee scale and enter sliding-fee information into the practice management system.
Provide welcoming, personalized customer service to patients, vendors, and community partners.
Participate in continuous quality improvement activities and comply with agency policies and procedures.
Perform other duties assigned by the supervisor that are consistent with the position and agency policies.