Patient Care Specialist

FETTER HEALTH CARE NETWORK INC•Charleston, SC

99d

About The Position

The Patient Care Specialist helps qualified patients enroll with FHCN and apply for its discount program and SC Thrive benefits, and determines eligibility for those programs. The role facilitates access to outside financial assistance and explains FHCN enrollment and eligibility policies and procedures. The position supports patient registration, verifies and updates demographic and financial information, helps patients access assistance programs, and coordinates with in-house case managers, billing staff, and outside agencies. It also provides front-desk support and personalized service to patients, visitors, vendors, and community partners. The work takes place in a demanding, fast-paced environment involving frequent public contact, interruptions, and occasional crisis situations.

Requirements

High school diploma or GED.
At least one year of frontline customer service experience and/or medical receptionist experience is preferred.

Nice To Haves

Bilingual ability.
Experience in a clinical or healthcare setting.
At least one year of frontline customer service experience and/or medical receptionist experience.

Responsibilities

Review and update patient demographic information, check eligibility, and verify financial coverage.
Assist patients with kiosk and manual registration using practice management software.
Route calls and communicate with patients, vendors, and community stakeholders.
Facilitate payment plans with appropriate in-house billing staff.
Maintain an understanding of agency practice management systems and document detailed messages accurately.
Regularly update patient eligibility and financial information.
Educate patients about FHCN intake policies and stay informed about community and state enabling programs and FHCN services.
Maintain the front facility, waiting room, office areas, and restrooms during operating hours, including organizing brochures, displays, and workstations.
Respond effectively and sensitively to people from diverse populations and circumstances.
Greet and assist patients and visitors in the waiting room, monitor wait times, communicate with them, and provide requested forms and items.
Interview patients to begin the financial assistance process and obtain proof of income and other pertinent documents.
Coordinate patient applications to outside agencies with in-house case managers and resources, including referrals to case managers when applicable.
Refer all billable services to appropriate in-house staff.
Determine eligibility for FHCN's in-house discount or sliding fee scale and enter sliding fee information into the practice management system.
Provide welcoming, personalized customer service to patients, vendors, and community partners.
Perform other supervisor-assigned duties consistent with the position and agency policies and procedures.
Support FHCN's mission, vision, policies, procedures, and continuous quality improvement activities.