CEP - Patient Care Representative
About The Position
Carolina Eyecare Physicians is a multidisciplinary eye-care practice serving patients in Charleston and the surrounding area. Patient Care Representatives create a friendly, professional environment as the first and last point of contact for patients. They help ensure an organized and positive patient experience through reception, scheduling, administrative, and payment-related tasks. This is a full-time position located in Summerville, South Carolina, with travel to other practice locations as needed, including Moncks Corner, Nexton, North Charleston, Mount Pleasant, West Ashley, and Walterboro. Days and hours depend on physicians’ schedules and may range from 7:30 a.m. to 5:30 p.m.
Requirements
- High school diploma.
- Experience with Microsoft Office products.
- Prior experience in a customer service role.
- Ability to work under pressure and respond positively to patient requests.
- Ability to read, write, and perform mathematical calculations.
- Ability to follow oral and written instructions.
- Ability to multitask, work in a fast-paced environment, manage time appropriately, and meet organizational deadlines and requirements.
- Demonstrated knowledge of relevant materials, methods, instruments, and equipment.
- Ability to travel to other practice locations when needed.
Nice To Haves
- Associate’s degree.
Responsibilities
- Greet and direct patients, visitors, and staff upon arrival.
- Monitor reception areas and provide assistance as needed.
- Provide prompt, pleasant check-in by verifying information and helping patients with questionnaires and forms.
- Print daily team and physician schedules.
- Assist walk-in patients and handle scheduling inquiries and prescription or record pickups.
- Share information using telephone and computer systems.
- Cross-check and update next-day charts against the appointment schedule.
- Maintain an orderly and safe workspace for patients and staff.
- Make appointment confirmation calls according to the patient appointment schedule.
- Collect copayments, fees for non-covered services, and outstanding account balances during checkout.
- Complete requested reports and forms.
- Perform additional administrative responsibilities as needed.
Benefits
- 401(k) company match
- Medical insurance
- Dental insurance
- Vision benefits
- Paid parental leave
- Flexible spending accounts
- Disability insurance
- Life insurance
- Paid time off
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
