Patient Care Representative (Yarmouth)

Cape Cod Healthcare•Hyannis, MA

About The Position

The Patient Care Representative advocates for patients’ appointments and healthcare needs, responds to questions and concerns, and helps ensure unresolved issues are communicated to a manager or designee for timely intervention. The role includes answering phones, maintaining accurate call records, processing messages for physicians and their teams, and communicating effectively during call center assignments. The representative participates in team meetings and provides service excellence to patients, family members, visitors, volunteers, and coworkers in accordance with MACC’s CARES commitment: compassion, accountability, respect, excellence, and service. Other work-related duties may be assigned.

Requirements

Ability to read, write, and communicate in English at the level of a high school graduate.
Ability to work independently in a fast-paced environment.
Excellent telephone and communication skills.
Strong interpersonal, customer service, and time-management skills.
Experience with current office technology and proficiency with computer office applications.

Nice To Haves

A minimum of one year of experience in a clinical setting is preferred.

Responsibilities

Advocate for patients’ appointments and healthcare needs.
Communicate unresolved issues to a manager or designee to facilitate timely interventions.
Maintain accurate records of calls and corresponding details.
Field patient questions and concerns efficiently.
Process messages and report them to the respective physicians and their teams when necessary.
Attend and actively participate in team meetings.
Answer phones in accordance with department standards and expected goals.
Communicate effectively and efficiently during call center assignments.
Provide service excellence to patients, family members, visitors, volunteers, and coworkers in keeping with MACC’s CARES commitment.
Perform other work-related duties as assigned.