CEP - Patient Care Representative

US Eye•Charleston, WA

18d•Onsite

About The Position

Carolina Eyecare Physicians is a multidisciplinary physician group providing ophthalmology, optometry, cosmetic facial surgery, and skin care. The Patient Care Representative serves as a friendly, professional first and last point of contact for patients and helps create an organized, positive patient experience. The position is full-time and located in Charleston, South Carolina, with travel to other locations as necessary. Scheduled hours are 7:30 a.m.–4:00 p.m. or 8:30 a.m.–5:00 p.m.

Requirements

High school diploma.
Experience with Microsoft Office products.
Prior experience in a customer service role.
Ability to work under pressure and respond positively to patient requests.
Ability to read, write, and perform mathematical calculations.
Ability to follow oral and written instructions.
Ability to multitask, work in a fast-paced environment, and manage time to meet organizational deadlines and requirements.
Knowledge of relevant materials, methods, instruments, and equipment.

Nice To Haves

Associate’s degree.

Responsibilities

Greet and direct patients, visitors, and staff; monitor reception areas and provide assistance as needed.
Provide prompt patient check-in by verifying information and helping with questionnaires and forms.
Print daily team and physician schedules.
Assist walk-in patients with scheduling inquiries and prescription or record pickup.
Communicate relevant information using telephone and computer systems.
Cross-check and update next-day charts against the appointment schedule.
Maintain an orderly workspace that supports patient and staff integrity and safety.
Make appointment confirmation calls based on the patient appointment schedule.
Collect copayments, fees for non-covered services, and outstanding account balances during checkout.
Complete reports and forms as requested.
Perform additional administrative responsibilities as needed.