Patient Care Representative

Shields MRI•Winchester, MA

25d

About The Position

The Patient Care Representative contributes to Shields Health Care Group’s goals by providing exceptional customer service with professionalism, efficiency, and accuracy. This is a part-time position scheduled Monday through Friday, 5 p.m. to 11 p.m. The role supports patients and clinicians through check-in, payment collection, information entry, scheduling support, and coordination with technologists, radiologists, and other departments. The representative also handles mail and deliveries, prepares for the next day’s appointments, maintains confidentiality and accurate cash records, and helps train new employees. Other related duties may be assigned as needed. The pay range is $17–$29 per hour, plus benefits. Individual pay is based on skills, experience, and other relevant factors. Shields Health is an equal opportunity employer committed to diversity and inclusion.

Requirements

High school diploma required.
Excellent communication skills and computer proficiency required.
Attention to detail and typing accuracy required.
Ability to follow instructions with minimal supervision.
Proven ability to multitask and exceed customer expectations.
Ability to sit for extended periods while performing data entry and taking in information by phone; this requirement can be met with or without reasonable accommodation.

Nice To Haves

Medical office or healthcare administration coursework.
Knowledge of anatomy, medical terminology, and insurance requirements.

Responsibilities

Greet patients, collect applicable copays, deductibles, and coinsurance, and explain consent forms.
Assist patients with the iPad check-in process, troubleshoot issues, and provide feedback.
Recognize when language services are needed and use them appropriately.
Distribute films and CDs as required while following HIPAA requirements and the Patient Privacy Policy.
Collaborate with technologists and radiologists to ensure proper patient flow.
Process incoming and outgoing U.S. and inter-office mail and UPS deliveries.
Prepare for the next day’s appointment schedule and communicate potential issues.
Protect the confidentiality of all customer groups.
Verify and enter necessary information into company systems.
Respond appropriately to emergency patient scheduling situations.
Support machine utilization by filling the schedule template, including use of the waitlist, 1/1, and 7/4.
Respond to patient and doctor concerns accurately, efficiently, and professionally.
Keep management informed of situations or conditions that could affect the company, departments, or customer groups.
Stay current on policy and procedure changes that affect daily work.
Maintain copay and petty cash accuracy and make daily bank deposits.
Assist with onboarding and training new employees.
Help maintain survey return rates in line with company guidelines and goals.
Collaborate across departments to improve workflow efficiencies.
Perform other related duties as required.