Patient Care Representative (Falmouth)
About The Position
This role advocates for the patient’s appointments and healthcare needs. The Patient Care Representative will communicate unresolved issues to management or designee to facilitate timely interventions. This position requires demonstrating excellent communication skills effectively and efficiently, maintaining accurate records of all calls and corresponding details, and efficiently fielding patient questions and concerns. The representative will process messages and report to the respective physicians and their teams whenever necessary. Additionally, the role involves attending and actively participating in team meetings, answering phones in accordance with department standards to achieve expected goals, and communicating effectively and efficiently when in the call center assignment. The position also includes other work-related duties as assigned and consistently provides service excellence to all patients, family members, visitors, volunteers, and co-workers in a manner that reflects MACC’s commitment to CARES: compassion, accountability, respect, excellence, and service.
Requirements
- Ability to read, write and communicate in English at the level of a high school graduate
- Ability to work independently in a fast paced environment
- Excellent telephone and communication skills
- Strong interpersonal, customer service and time management skills
- Experience with current office technology, proficient with computer office applications
Nice To Haves
- Minimum of one year experience in a clinical setting preferred
Responsibilities
- Advocates for the patient’s appointments, and healthcare needs
- Communicate unresolved issues to manager or designee to facilitate timely interventions
- Demonstrate excellent communication skills effectively and efficiently
- Maintains accurate records of all calls and corresponding details
- Efficiently field patient questions and concerns
- Process messages and report to the respective physicians and their teams, whenever necessary
- Attends and actively participates in team meetings
- Answers phones in accordance with department standards to achieve expected goals
- Communicates effectively and efficiently when in the call center assignment
- Other work related duties as assigned
- Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects MACC’s commitment to CARES: compassion, accountability, respect, excellence and service
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
