Patient Care Representative - INGRAM

HealthTexas Primary Care Doctors•San Antonio, TX

13d•Onsite

About The Position

The Patient Care Representative maintains the efficient workflow of front-office functions, including appointment scheduling, medical records, patient registration, insurance verification, and checkout. The role also contributes to HealthTexas’s growth and success while upholding its mission, vision, and values. Associates are expected to demonstrate integrity, compassion, synergy, and stewardship, and to support an inclusive, collaborative, and innovative workplace culture. Clinic hours vary by location. Associates rotate assigned 8-hour shifts to meet business and patient needs and may travel to other sites for training or operational needs. The position is based in a medical office or clinic and involves exposure to infectious diseases, bodily fluids, toxic substances, medicinal preparations, and other conditions common to a clinic. Physical requirements include regular talking and hearing; specified vision abilities; manual dexterity; sitting, standing for at least two hours at a time, stooping, reaching, kneeling, crouching, bending, walking, and lifting up to 50 pounds. The representative may assist with lifting patients and must be able to assist patients in an emergency.

Requirements

High school diploma or equivalent.
One year of physician-office experience, including ICD, CPT, and HCPCS coding.
Ability to operate a 10-key calculator by touch, telephone, computer, copier, and fax machine.
Excellent interpersonal, communication, and customer-service skills and good math knowledge.
Ability to multitask and work under stressful conditions where constructive criticism is encouraged.
Knowledge of basic medical terminology.
Ability to communicate respectfully with others regardless of sexual, racial, ethnic, or economic status.
Ability to meet attendance requirements and assist patients in an emergency.
Ability to perform the essential functions of the position, including the stated physical requirements and lifting up to 50 pounds.

Nice To Haves

Knowledge of managed-care plans and benefits.
Bilingual language skills may be used to translate or interpret in the performance of duties.

Responsibilities

Follow HealthTexas Medical Group policies and procedures, including human resources, clinic, administrative, HIPAA, and compliance policies.
Greet patients and visitors; check in patients; verify and update medical-record and registration information; and enter patient demographic and insurance information into the computer.
Assist patients with physical difficulties and notify the medical assistant when a patient is ready.
Maintain appointment schedules, confirm appointments, and obtain referral information.
Verify insurance coverage and assist patients with referral and authorization requests, including printing referrals, providing referral contact and location information, obtaining commercial authorizations, and checking authorization status.
Answer telephone calls, screen calls and visitors, take messages, and provide routine information.
Interact with providers, staff, patients, and visitors with courtesy, professionalism, compassion, and a positive, helpful attitude.
Maintain appropriate cash levels and balance the cash drawer; process in-person and mailed payments; record, total, and prepare money for deposit; and refer account or payment questions to billing or a supervisor.
Operate and maintain credit and collection equipment.
Maintain appropriate supply inventory and keep the work area and lobby neat and orderly.
Maintain patient charts and related information according to policy; prepare new charts; ensure new-patient paperwork is completed, received, and scanned into the EMR; and annually update established-patient paperwork and scan it into the EMR.
Type work excuses as directed; sort and deliver mail, medical records, and other correspondence; and fulfill medical-record requests as applicable.
Help patients access Healow and the Patient Portal, complete Formstack paperwork, and use mobile check-in.
Serve as a Clinic Champion, rotating through Medical Records, Referrals, Healow, Formstack, Mobile Check-in, and Resource Schedule.
Attend required meetings and participate in committees as requested.
Maintain patient confidentiality and comply with HIPAA regulations and established quality assurance, safety, environmental, and infection-control policies and procedures; follow PPE guidelines and the Code of Ethics.
Use oral and written communication skills to convey ideas clearly and positively; maintain regular and acceptable attendance; and perform other duties as assigned.
Bilingual associates may be expected to use their language skills to translate or interpret for patients, family members, or colleagues.