Patient Care Representative - Pediatrics

Mosaic Life Care•Saint Joseph, MO

About The Position

The Patient Care Representative works under the supervision of leadership and provides assistive services that support patient flow, information gathering, and care in a clinic setting. The role performs front-desk duties for a provider’s office to support care delivery and follow-up. In the Float Pool, the representative performs and coordinates patient care on assigned nursing units according to applicable standards. Assignments may cover extended leaves of absence or vacancies and may involve rotating between units every two to six weeks. Float Pool work is supervised by a Director and Associate Director.

Requirements

High school diploma or equivalent.
Basic Life Support (BLS) certification required within 90 days.
Ability to travel between various system facilities and off-site locations as needed.
Fine motor skills, eye-hand coordination, ability to walk, speak clearly, hear and answer the phone, and perform electronic data entry.
Friendly, positive, and professional communication with patients, families, physicians, and coworkers, both verbally and in writing.
Ability to move, kneel, crouch, stoop, reach, stand, push, pull, and lift, while following good body mechanics.
Ability to collect information about a patient’s condition, visually inspect the patient, assess and evaluate the effects of care, solve problems, manipulate numbers, interpret data, calculate, comprehend, explain, and use short- and long-term memory.
Ability to use visual, hearing, feeling, and smell senses to assess patient condition and communicate with patients.
Ability to work around hazards including body fluids, needles, cuts, blood products, back injuries, and other medical-office hazards.

Nice To Haves

Certified Nursing Assistant or Medical Assistant training.
Experience in a physician’s office or healthcare setting.
Experience with computer data entry, customer service, collections, and medical-record responsibilities.
Knowledge of medical terminology.

Responsibilities

Greet patients and escort them to examination rooms.
Interview patients and document their responses in the medical record according to standards.
Maintain examination rooms and equipment.
Assist providers during physical examinations and certain special procedures as instructed.
Perform EKGs, specimen collection, and point-of-care testing when appropriately trained and competent.
Schedule, reschedule, and cancel appointments with physicians and nurse practitioners.
Perform clinic check-in and check-out functions and other front-office duties as requested.
Complete patient registration, medical record assignment, and visit creation.
Communicate with patients about appointments, insurance forms, medical releases, and other documentation.
Prepare release-of-information and consent forms for patient signature; request records from other healthcare providers and coordinate receipt of information for physicians and other healthcare providers.
Request payments; balance receipts, prepare deposits, reconcile accounts, and complete daily reports and work lists.
Perform and coordinate patient care on assigned nursing units when working in the Float Pool.
Travel between system facilities and off-site locations as needed.
Perform other duties as assigned.